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  1. sturts

    Random dropped calls

    It is just a room with about 10 employee's that answer the inbound calls. It is a pretty standard setup; they all have 3903 or 3904's and they answer the inbound calls for different departments and route them. They are all on a hunt group. I confirmed that it wasn't a problem with the...
  2. sturts

    Random dropped calls

    Hey Guys, I'm having a bit of trouble with my Nortel Option 11 system. Just a little info on the setup. It is running Meridian mail with an attendant setup. There are two cabinets that are connected via fiber. The issue only seems to be happening when option 2 then second option 1 is...
  3. sturts

    Server CCMS is halted every 3 days

    I do not see any. I'm thinking maybe it's because people are making changes in the webgui? For me VSM & ASM say "starting" in the monitor. TFE says "stopping." Any ideas? Thanks!
  4. sturts

    Server CCMS is halted every 3 days

    I have been having a problem with 3 services stopping then sticking in the "starting" state. I don't remember if they're the same as the ones you listed but I'm going to keep an eye on it and next time I go down I'll check but after a restart everything comes up correctly each time. I just...
  5. sturts

    High Voltage on Analog cards

    I had a similar problem with an option 11 cabinet. It was the power supply rectifier. Are you showing an alarm on the PSU? Is this a problem across the board or just on one TN?
  6. sturts

    Avay Partnet second line stop working after power outage

    Do you get a busy tone if the line is unplugged from your PBX? I assume you're trunking POTS lines?
  7. sturts

    Partner ACS V?

    Thanks for your help guys. It is an R7. I ended up using console 10 to program it. Is there an easy way to get the Avaya software and/or a pinout for the console; incase I need it sometime in the future? The changes I needed to make were actual quite simple with the console. This system...
  8. sturts

    Partner ACS V?

    Second Picture..http://www.mediafire.com/?l7ih8rcbopm5658
  9. sturts

    Partner ACS V?

    Hey Guys, My company recently got a building with an Avaya ACS phone switch and though I haven't yet actually seen it; they sent me some pictures and apparently I'm going to be the admin for it.. I was wondering if anyone from the pictures can tell me what model it is and what software I will...
  10. sturts

    Voicemail Admin?

    Is the system administrator mailbox defined by port? What if that password has been changed? Thanks!
  11. sturts

    Voicemail Admin?

    Good Morning, I recently was asked to work on an Avaya Partner system. The client has a phone in a back office that is no longer used that keeps receiving voicemail but noone has the voicemail password. I couldn't find enough material on how to admin the system. Is there a master feature...
  12. sturts

    Rolling over when user is on the phone?

    Thanks! That fixed it. I appreciate your help!
  13. sturts

    Rolling over when user is on the phone?

    Hello, I'm sure it's probably somewhere in the CLS but I don't know where. When the user is on the phone on their main DN 1250 and a second call comes in on that DN it says "sorry extension 1250 is on the phone." I need the phone to roll to one of the other extensions on the phone. How do I...
  14. sturts

    M3903 Auto Pickup

    I just needed it to bypass hitting the "pickup" key on the display.
  15. sturts

    Dn forwards to another DN

    Is it manually forwarded? (CFW) Please PRT the TNB for that DN.
  16. sturts

    M3903 Auto Pickup

    Hello, I have an option 11c switch. I have 6 phones on a pickup group; 4x3904s 2x3903s. The users of the 3903s currently have to pickup their handset then hit the pickup button to answer the call. They would like it to autopickup when they pickup the handset. I'm pretty sure there is a CLS...
  17. sturts

    Can't call out

    Hello, I have a Norstar system. I have 8 POTS lines coming in; I can receive calls but I can't make calls out. I have tried power cycling the switch but I still have the same problem. Any suggestions?
  18. sturts

    Enabling multiple phones at the same time?

    When I need to enable a large group of phones (like resorttech12 said) I just ENLC the cards...
  19. sturts

    Contact Center Problems

    I'm having problems setting up CCM6.0. The second try of the installation went better than the last... All of the necessary services are running but when I try to use the web based utility it says "There are no CCM servers configured. Please enter the server details." Does anyone have any...
  20. sturts

    CCMS Installation help

    Thanks, So far today it seems to be working correctly.. I methodically went though the guide... Hopefully this works.. If it works I'll put up a little FAQ so other people don't have to go through the trouble (and 2440 pages)...

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