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The issue is with dialing out. Randomly an outward call made will fail. The SIP carrier is Rogers. Rogers says that the phone system is the issue and that it is trying to register the SIP trunk with an invite request on UDP port 5061 that is not supported by them so it is denying the call...

Is the bridged button set to ring?

Try changing the cards slot position.

I had the same problem on my first install with 9508's. My support told me there is a known issue about this and that Avaya has published a notice instructing to turn off gains and echo cancellation at each set. I had done that with marginal results. That is my story.

The format is ISDN, the minimum length is 0, and talk time is enabled. with all of these set the 911 call should show, but it has not??? I was shown a record when it did work from an entire year ago, it just suddenly stopped for just 911 calls.??

Magix R4.0 V7.0

You can use the command "status clan-port <board>17". Of course make note of the boards position. For the Med-pro use the command "status media-processor <board>

Is there a feature that can block/deny a call from generating on an SMDR report. To be specific I have a system that does not show 911 calls made out. I am using Hyperterminal to catch the raw data and any other type of call made zips out with the usual info of date, time, duration, but if a 911...

The system is a Magix r4 v7.0 and it stopped displaying specifically 9911 and 911 calls placed on the report? The last record of this working was just over a year ago, I dont understand why the 911 calls just dont show on Winlink or hyperterminal? the call passes through and the duration to the...

I checked the general alarms and there is absolutely no power interuptions or reboots. There is no indication on any phone that the service is in night mode, the operator has to login F982, because the agent will bring it to her attention that calls have suddenly stopped coming to agents and...

Is there a log that may show these events are happening? power loss is not reported.

Thank you for your response. I have checked the services portion on the BCM50 and there is nothing set for any automatic schedules. on the callpilot the contact center also has no defined start and stop times for either day or night, and in the greeitng tables the start and stop values are...

I am struggling to fix a call pilot that cahnges from day mode to night mode, when there is absolutely no automatic schedules. The receptionist every day starts off the day with F982 then a password then chooses option and chooses day mode. then at end of day the same steps except night is...

The system is a BCM50 R2.0, with callpilot and contact center. Recently the user started manually changing the service mode from the main console using F982. The service mode will change from day to night by itself, when it is clearly day hours. the user has reported having to manually change...

Wow that worked, Thank you so much.

I have an IP Office with 2 valid UMS Web services licenses, and when I open the voicemail Pro and select help/about Web services is listed as stopped. How exactly is this started.

The password in the field shows as this Vim/GBvi5QAxSuFkpSWbGk2GXYP74LLNW4ymleStN8I= I put 0000 in its place and it did not work, I am guessing that 0000 could have entirely different meaning other than 0000.

Your guidance has been invaluable, but when I am at the table there is only one account made and no other supervisors. I think I am doomed to reinstall unless yu no of a way to crack the encrypted password on the table.

Thanks for the reply. i opened up the SQL studio express as suggested in the link, but I cannot find "dbo.tblusers". would you know where it is?

What is the method to reset user name and password for CCR client. Specifically the Administrator account. There is no SMTP server configured so the "forgot password" option on the login page is not an option available.