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Thanks John -- that makes better sense to me. We don't have the broadcase licenses yet, but I'm told there is a prompt for broadcast (yes/no) when the route is being built. Going to check the books today to study up! Thanks for the response...

Hi all, I need some clarification on MUS/RAN routes... I have a switch with one music trunk in the music route... licensed for 20 music connections. Does broadcast have to be turned on for 20 callers to hear music or is it the licensing/conference loops that allow them to hear it? For the...

Thanks for verifying!

anyone know the answer to this question?

I would second that... is it the same person experiencing the issue? Good luck!

Was that just changed or was it like that prior to the last issue reported?

You can also download free DESI lite from desi.com

Check your recall timer and make sure someone hasn't changed it to a really low number... I think the default is 30 seconds.

hey John -- if you have a RAN route with only 1 trunk member, does that mean that only one call can be presented with the recording at a time?

Hi all, getting back into programming and have lost the set of floppies (yep, that long ago!) that has my programming scripts and database templates for setting up new systems (NARS/BARS, phones, etc.) ... anyone have any they are willing to share? Thanks in advance!

Good advice, guys -- I had skipped TOD because even after hours I may need the "issue" message... so maybe I need to go menu service - then TOD, etc...

unkalary - tried Announcement Service, but it's not reverting to the helpdesk... it just disconnects. jax - hey again! are you saying to use a menu service without any options, just a revert?

Thanks jaxuser - that confirms it -- looks like they'll have to manage some other way for now...

Right, that's the issue... when they press MSB once, they are logged out, but their phone is in busy status, so they cannot get calls on their personal line... when they press MSB a second time, they are back in the queue... When the supervisor wants to know how many agents are logged in taking...

SCH0751 - ACD package is not equipped... :(

OK, so here's another quick one -- I need to insert an announcement prior to our helpdesk in the event that we have an outage situation -- I created an announcement mailbox, however it disconnects, instead of reverting to the helpdesk. Are there any other options for setting this up? Also, I'm...

Looks like I'm stuck then... we don't have package 50. Thanks for all your help!

I missed that one -- our BACD is 40.

changed to UNR and bingo -- can I blame this one on it being a Monday????

Yeah, I thought that was strange, too -- ISS: VERSION 2311 RELEASE 25 ISSUE 30 + MDCS01 CALA00 PSWV VERSION PSWV 53 ACD PKG: ACDA 45