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The 96XX handset only have SIP support on the CM. They are only H323 on an IP Office. The SBC will only handle SIP devices as it is designed only for SIP its not an Avaya thing. The majority of SBC's are SIP only. When running 96XX on CM PPM setup is required in the SBC to give features to the...

What is the pricing and what other offers are you comparing it to?

Anyone having this issue. It can be solved if using an SBC. Use the toplogy hiding profiles to change the to and from headers to the FQDN used in your VOIP settings on the IPO. It will the register as an external user and the correct FQDN will be sent. Having said that I have made my VOIP domain...

I fond this and its the same issue. thread940-1752306 Does anyone know how this is altered. I tried changing the PTR records in the DNS but made no difference so i dont think its that. Thanks,

That didnt change a thing. not sure whats going on but what ever i change, I only get the internal IP. no FQDN or external IP.

hadnt thought to look there. Thanks ill give this ago and let you know the outcome. IP Office - APSS,AIPS,ACIS,ACSS IP Office Contact Center - ASPS SpliceCom Advanced Specialist follow me on Twitter @TheIanMac

HI Chaps, Going crazy with this one. I have Communicator connecting through my SBC to IPO. Works fine. However when it registers the one-x info the IPO sends out is wrong its sending the IP of the one-x/serverEd. The one-x has a godaddy cert and the XMPP is correct. No issues with one-x...

HI Having similar issues getting EWS to work with VM Pro. Did you manage to get his working. Are you able to give some pointers. Thanks IP Office - APSS,AIPS,ACIS,ACSS IP Office Contact Center - ASPS SpliceCom Advanced Specialist follow me on Twitter @TheIanMac

doesnt show much. You can see the button presses on the phone but then nothing. They dont use shortcodes but a button for intrude. The last part of the process doesnt show so you cant complete the intrusion. They can put the extn in but the second intrude doesnt show on the screen. Its very...

Hi Guys, Odd one. IP500 v2 on R9 .3 i think. They have been doing call intrusion as a means for setting up a conference (bankers that will not do any different) They used to just have a couple join never had a problem. now however when one makes the call out sometimes 7-8 people can all...

Fair. I have been trying every thing I can think of and nothing makes a difference. At this rate i may just start hitting my phone so they thing its a normal sound. IP Office - APSS,AIPS,ACIS,ACSS IP Office Contact Center - ASPS SpliceCom Advanced Specialist follow me on Twitter @TheIanMac

Thanks Peter. I'm trying my hardest but for some reason the sales man that jumped in and sold it doesn't really understand life so cant expect him to get that right as well. Any Ideas on a temp fix. The last thing i had from the customer was that it sounded like someone was hitting the mic...

Hi All, We have just implemented a new server Ed for customer all on R9 SP3 main server and secondary running on virtual servers. These dont really get used and are more for DR. everything is done from the old 500V2's as expansion systems. We have some strange issues with the sites that have...

We have tried recreating users, logging in/out i have set shortcodes on the users with the issue as ? .sEXTN No. and ? .sDDI No. and no joy. The SSA doesnt show the users as matching any other shortcodes that the defined and if they call me i get CLI. Very ODD IP Office -...

Hi All very strange issue with contact store. We have a few users that are recording calls but there outgoing calls do not show in search and replay. They are being picked up by witness and going to the correct destination. I have checked the XML file and can see this. <?xml...

https://yourone-xserverip:8444/rest/my/sip-info Login with the details of the user you are trying to register with. This will tell you the sip registration details the app will use. If not your FQDN or PUB IP then that will be your main issue. Have you got the FQDN or PUB IP in the Domain...

HI Guys, We have an 8.1 system having a Contact store issue. The calls for one or two agents are not showing in the search and replay list. Inbound calls record and display correctly, however outbound record showing SSA they record adds a .wav and .xml file into the data store of the...

hahaha they are much more reliable now. they run on SSD's The latest versions also have some realy good features. The IPCS is leaps and bounds beyond Avayas iphone app. APSS,AIPS,ACIS,ACSS SpliceCom Advanced Specialist follow me on Twitter @TheIanMac

Its not all bad. at least their Call center software works. :) APSS,AIPS,ACIS,ACSS SpliceCom Advanced Specialist follow me on Twitter @TheIanMac

Ah iv not come across that before I will give it ago and post the results. APSS,AIPS,ACIS,ACSS SpliceCom Advanced Specialist follow me on Twitter @TheIanMac