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These are the licenses I have in my system Status.http://files.engineering.com/getfile.aspx?folder=fee0bdef-ec11-4321-a1fa-a7cd7c947828&file=unnamed.png

The system is new IP office 500 v2

Hello, I need to know what part number I am missing, i have 2 expansion modules which dont't work. Once I check my system monitor it says "Expansion Module Disabled - Unlicensed" What is the part or the license I am missing. Thank You.

Hello, I am maxing out of my current phone systems and want to upgrade it to 9.1 select edition. I want to know following things: Can I use the current Licenses in the new system. What licenses are included with 9.1? Do i need to buy more sip trunk channels and Ip Endpoints licenses or they are...

Hello, I am using Cisco ASA 5510 Asdm for all the modifications. We need to connect to one of the software service provider using site to site vpn But the service provider wants a user IP address -- must be a public ip address or subnet of public ip address. How can be configure this? will i...

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Can you check the hotdesking password Under > User > Telephony > Supervisor Settings.

That worked. Thank you!!!

Hello Strange issue with 2 of the huntgroups. Once everyone in the hutgroups are on call they don receive or see the second call, it directly goes to voicemail. 3 lines are active on all the users still just one one works for those huntgroups. Any suggestions?

Already have * programmed still does not work.

Hello, I have 5 incoming numbers on SIP lines. Even after configuring Incoming call routes to different extensions, it rings the same extension. What can be the issue?

It has been already done, that is how the 3 pri's are working. we have 30 dids pointing to the 3 pri's we just added the 4th one s0 those 30 should be using the 4th one too. but it does not.

I have implemented a new pri line, but those channels are just dialing out. I have configured multiple things. 1) Channel direction is set to bothways. 2)Incoming group and outgoing group is set to 0 0 same as configured as earlier 3 pri...

Yes i am Natting through firewall. WAN address is static I am going through the firewall My lan ip is already in Local network so now i will have to add LAN 2 in the local network too? If i go through Local network i will also have to create IP route with destination LAN2?

got it, the guide had confused me as it meant something not logical. Thank you silicondarktide !

I have the guide with me, already configure all the ports on the firewall. Just stuck at one point.

Hello, I am trying to setup SIP lines for the first time in Avaya IP office I have all the licenses and Hardware to implement it. I am stuck in programming IP office. In LAN 2 > LAN Settings > Ip address will it be the IP address of my Internet service provider or SIP service provider?

Ok, got it. Thank you for your help..!!

so in the reporting software they are counted as abandon calls, this question was due to the number of abandon calls in my org went too high. Tracing with agents and call flow it was difficult to figure out how they are getting abandon, even if the agents are not on free to take call.

Does that mean they cannot reach our system too? Does it mean they are counted as abandon calls? or the calls are not even counted?