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Our company is running CMS Supervisor R18 on server on Windows server. We recently upgraded from R16. In addition application is packaged virtually and 90% of users community are members of package group accessing the application virtually. After server version was upgraded to CMS R18 App-V...

Thanks kyle555 All our phones 9611g are at latest and greatest 6.6.4. If not it will automatically upgrade when registered. If I don't get any further suggestions will place INC with Avaya and do the network trace while on a phone having the issue.

Details Random number of 9611g phones have recently had the Physical PC port stop/not work when user is on the phone. Therefore, they lose data connectivity. When I look at the phone 'Network Information' I see the PC port as disabled. On INT feature in CRAFT menu it states it is set to AUTO...

I checked that GOTO END in the file. Thanks John8lee. However, that was not the issue. After testing, thanks to Kyle555, and turning on syslog; I uncovered that the phone jumping multiply firmware files (96x1Hupgrade ---> 96x1Prod.txt, etc..) before hitting the settings file it drops the Group...

CORRECTION...... My '96x1Hupgrade' has these statements. They match the group ID in the settings file previous attached. # 9611SW IF $GROUP SEQ 11 GOTO TEST IF $GROUP SEQ 12 GOTO TEST IF $GROUP SEQ 13 GOTO TEST IF $GROUP SEQ 14 GOTO TEST IF $GROUP SEQ 15 GOTO TEST IF $GROUP SEQ 16 GOTO TEST IF...

You can see the names of files in previous attachment. Portion of 96x1Hupgrade file: # 9611SW IF $GROUP SEQ 30 GOTO TEST IF $GROUP SEQ 31 GOTO TESTAgt ## Production GET 96x1HProd.txt GOTO END # TEST GET 96x1HQA.txt # END # TESTAgt GET 96x1HQAAgt.txt # END GOTO GETSET # GETSET GET...

Thanks. So I did not state my problem correctly. Once I split the firmware upgrade file to designate which phones should update, I am not getting the phones to recognize the group settings in the 46xxsettings file. I have checked spelling syntax of the GOTO GETSET commands to the settings...

This is a controlled roll-out. We NOT WANT anyone (on incidental reboot) to get update until we are prepared to push to specific site. Are you suggesting that because GROUP ID is being used in 96x1H.. file it does not recognize it once it goes to the settings file?

I am upgrading my 96xx series phone firmware. Presently have agents using different features than back-office users. That is controlled by Group ID in 46xxsettings file. While I am doing a controlled firmware update I have introduced group ID's into 96x1Hupgrade file. I have renamed the...

That is what I found out. You were right on. Using un-encrypted firmware when should have downloaded encrypted set. Learned that encrypted is backwards compatible across none encrypted codec NR, while unencrypted firmware will only work on unencrypted codec NR. Thanks for reply

Having issue with firmware update working in QA but not in Production Environment Upgrading 96x1 and B189 phones to latest files (below). Upgrade is targeted using $GROUP SEC step in Hupgrade file. Introduced into QA/DEV environment TFTP server and it is successful. Introduced same files...

I am about to do firmware updates for all phones in enterprise. Primarily have 9611g phones. There are some site with 46xx phones in contact center. My question evolves around how the phones interact with the http server to download firmware. My DHCP options fro tftp look like...

BRILLIANT! appreciate the suggestion. Worked like a charm. Currently we're using different feature group sets in settings file. Your suggestion even helped navigate that scenario for indivdual phone updates as needed. This cut pre-production testing time down significantly. Thanks a lot.

Good to know. All, the 96x1 phones in my environment are at 6.4. I understand from firmware 6.6 release notes that the 96x1 phones will not downgrade firmware below 6.4. I have tested editing the file and have been successful making the phone with 'IF $GROUP SEQ xx' statements go from 6.6 to...

Because I have different settings in settings file in profuction and using multiply 'IF $GROUP SEQ' statements, I have some difficulty with testing new firmware. Testing http server upgrade of 96x1 phone to newest 6.6 firmware. Trying to test files in production before full blown upgrade of...

Attempting to download firmware files to test in production environment phone by phone. Working on Avaya CM 6.3 Working with firmware files for 9611 & B189 version 6.6 & with new settings file May 2016. I have done ip-node name for tftp server. I have initiated command 'change tftp-server'...

Great suggestions all. Thanks very much. jimojimbo I am now working on GROUP parameters in 96xxupgrade file. Thanks for all the suggestions.

I have a HTTP server set up in companies QA development lab. Server type: Virtual Windows Server 2008 R2 OS version: 6.1.7601 Service Pack 1 Build 7601 It has iis setup with files in inetpub/wwwroot directory. I changed/updated the firmware files to newest 6.6 46xxsetting and downloads for...

Now that I have firmware and settings file in root directory and working I have one issue. I have a $GROUP 3 in settings file. I know phone is getting proper settings file becuase I see it access the name on display when booting. I also see it grab a logo text file it picks up from settings...

You are correct. I did not have the upgrade text file in the root directory. Once I placed it there the phone upgraded its files. Thanks for reply