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Hello, Calls use a software trunk via an MPLS, real time protocol, two different sites, both autonomous. Sorry for delay. Someone was taking care of the issue and have come up with "network issue" rather than the phone systems themseves. Analysys of the RTP stream shows: Max jitter = 7.26 ms...

Hello, There's latency when a call comes in from another site (two different separate Call Managers, same company, domain, different sites but they do no seem to be directly connected), there's a one to two second delay until the calling person can hear me (us). When placing a call to them, i...

Hello, So we know that the IT policy prevents sending emails from other non-work email addresses (yahoo, hotmail, etc). Whoever had it set up was able to at least receive emails (it is believe so) but they could not send at all from those type of email accounts. Now, with that IT policy in...

Hello All, The files were deleted by Windows when chkdsk was automatically executed. Hard drive inbstalled as an external USB drive and FileRestorePlus utilized to scan for deleted documents which found them all; PDFs, Word and Excel files. Either when opening the restored Excel or...

Hello All, I know how to create an exclusion on local computer with version Viruscan Enterprise + Antispyware Enterprisde 8.5 but it's grayed out. This means it is centrally managed - no surprise there- and will probably have to be done on the ePolicy Orchestrator Console. Does it makes sense...

Yes. It doesn't sync.

To All - Hello. A user is no longer in the office & his phone has been set up for a new person. The phone itself has been modified to display the new person's name, etc. On the previous individual, the device associations have been removed & the primary extension as well. A new user added with...

Hello, Are Two Different PRIs, two separate CCMs/Phone Servers? Thanks

Hello, We're considering having users with one single physical Cisco phone instead of two - two different companies. In one of them, we could set up call forwarding to the other phone but we plan on turning off the physical phone itself, meaning it won't be at their desk but tuck away in some...

Thanks. That does sound possible, we have call manager business edition 7.1.

One of the users is not recording in CallRex or appearing in the Cisco Unified CCX Amdin tool. Any idea? Thanks

I was hoping there's be a setting to immediately forward the calls to the other phone. maybe in the "Call Forward and Call Pickup Settings" or perhaps a "rule" that a call comes to that extension somehow have it also forward the call to the other number, using the entire second's phone number...

It's basically two different companies so each have their own Cisco phone server/CCM. The phone system are not joined, etc. Each on a different network but network connection repositioned to one of their cisco gateways setup not long ago. If the user was only requiring one phone - ours - it...

Hello - The phone has two additional lines added for the managers person will be taking calls for. However, she also has another physical Cisco phone - total two phones; each from a different company. On the one I have control of and where the two lines were added to the phone, can those two...

Thanks. Actually, our network PCs have viewmail. I was referring to what may need to be done on the server side.

Hello -We have call manager business edition 7.1.5 At another location with a different phone server - same Cisco call manager/system- users can get their voice mail directly in their Exchange mailbox and are able to listen to it straight from the message with something called Viewmail. How can...

Figured out. It;s on the top-right hand side when inside a phone settings.

Hello All, I have added speed dials for users by having them login as themselves and selecting user settings, speed dials, etc. How can that be done when login in with admin access to the CCM? I do not see see an option to add speed dials when under the Phone or User. Thanks

Hello, The undeliverable does point to a person that's no longer in the company, even the name in AD does not exist. However, this person was the assistant to manager who had this person as Delegate. We have confirmed the delete is no longer thee but still the same undeliverable keeps on coming...

Hello - This previous post and link explains it: http://www.tek-tips.com/viewthread.cfm?qid=1549222&page=1 http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7965g_7945g/6_1_3/english/administration/guide/7965trb.html#wp1087544 Question, after i;s reset, what to keep in mind or expect when...