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We only have 1 trunk group for calling, three for paging and 1 for voicemail. I texted our old phone admin and he said this won't work because our hosted provider isn't the same network as our existing provider. He recommended remote call forward instead.

I wonder if the CO isn't sending me all 10 digits, maybe only 7. Is there a way to check that?

added the 9, still doesn't work. Rings the Avaya phone still.

Trk-to-trk is set to all, but not sure how I want to key in the numbers on the "change incoming trunk" page. We have 1 trunk (trunk 2) that handles all inbound calls. We already have some 4 digit entries that convert our public numbers to one operator station in the company. I added the...

Yeah, I think with the carrier forwarding the main phone numbers that are advertised, the remaining 300 or so will see a lot less traffic. Do you know what the command is to change the incoming call handling treatment?

This weekend we're moving from our on premise Definity to a hosted platform. Our provider can't forward our PRI's to the hosted company in a manner that wouldn't disrupt business. They agreed to forward the main numbers we use, but the other DID's will still be coming into the definity system...

Kyle555 I'm doing NOTHING with POE here. I just want the data to pass through it. No VLANs since the phone network is completely separate of the data network. Gwebster, thanks for the info. Now I just need to FTP into the switch, move the file to a spot where I can edit it, and move it...

They must have been turned off by the company that installed them then, how do I go about editing that 46xxsettings.txt file? We're powering them by the included AC adapter initially, then after the migration they will be POE replacing the Avaya phones.

We're migrating away from Avaya CM in the next couple of months and I would like to enable to PC passthrough ports on our 9608 phones so that we can run the Polycom replacements side by side for a test. Where can I change it globally in CM that all the 9608's on our switch will have the PC...

http://www.tek-tips.com/viewthread.cfm?qid=1693265 This sounds like our issue... I'm contacting our telecom vendor to update our system.

https://support.avaya.com/public/index?page=content&id=SOLN202422&group=UG_PUBLIC do you think this applies in my situation? CM reports as R016x.02.0.823.0 Updates: Update ID 02.0.823.0-20001 status activated list configuration all Page 1...

I created a new hunt group (25) and gave it a DID. If I call the DID from outside it works fine. If I dial it internally it works just fine. If I call my other extension and transfer myself to it I get no ringback at all. This is bypassing the vector entirely.

Took a look at that support page, did what it said and now we get two rings followed by silence. How do i get the CM version and service information? I'll do that right now. I'll look in system parameters and see if there is anything, not sure what to look for though.

Created a whole new vector from scratch, does the same thing. What i've noticed is that it's when the call enters the hunt group that the ring back stops. Not while it's in vector processing. In the huntgroup the station rings, but the caller on the other end doesn't hear that ring, it's just...

I'll try those things tomorrow and report back. Thank you for your ideas

Working Example - Trace on Vector 12 list trace vector 12 Page 1 LIST TRACE time vec st data 15:11:58 TRACE STARTED 12/18/2014 CM Release String cold-02.0.823.0-20001 15:12:01 0 0 ENTERING TRACE cid...

No SIP at all... just using a PRI. Operators are pressing the transfer button, entering the extension, then pressing transfer again. I've literally watched them do this. I was in error before, If I dial out from my desk phone to the DID of the operator's station and she transfers me I do...

Okay to clarify, I'm calling from my desk phone to the store operator at the DID. She answers my call from an internal extension and she transfers me to ext 4191 (the call center vector) and the vector processes the call. I get the announcement, then it rings until someone answers (if the hunt...

let me see if that's what they are doing! i wouldn't be surprised

Operators are using 1616 ip Phones. They're just pressing the transfer button and entering the vectors extension.