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Running CM 5.2.1. I have 2 SIP phones set up as OPS stations and are registered to SES. Internal calling is no problem. When I call from the outside, Dial Plan Transparency is used and the call is re-routed to the DPT LDN and the call fails. Short of turning off DPT on every network region...

Hello everyone CM 5.2.1, G450 Gateways up to date on firmware. Anyone ever heard of this? Picture this – 2 G450 MGS sitting by themselves in the same network region in the same site. Let’s call one of them MG1 and the other MG2. They have these MGC lists: MG1 (LSP1) – CLAN1, LSP1 MG2...

Hello all Running IA770 5.2.1. Attempting to delete 2 mailboxes and I get this error: "Can't call method "attributes" on an undefined value at /html/base/perl_lib/MC/Messaging.pm line 700" MB x301 is listed as Broadcast MB, but i can't figure out how to change it since it's grayed out and i...

You can also add VLAN information in the 46xxsettings.txt file. That worked for me at a site using HP ProCurves.

About a month ago.

There is a document called Upgrading to Avaya Aura Communication Manager 6.0 that explains the upgrade process. Based on what I saw, this cannot be done from an S8300C to an S8800. But you do have to upgrade to 5.2.1 first for translation from an older CM to 6.0. If you have Provision, I...

Running AUDIX R1.1 and CM 4.0. Customer is complaining users are getting delayed messages, but mailboxes are not full. Anyone have any other ideas? Documentation is tough to find on R1.1.

Customer has 2 extensions where the MWI seems to go on and there are no new messages in Intuity. I checked in the PBX to see if any other station is referenced by their MWI and they are not. Checked Intuity activity log and I can see the MWI go off, but never see it go on. To me, that means...

I have 2 G450 MGs, both at 30.18.1, but the announcement tones are different. For one of them after I enter the announcement extension, it gives me stutter, which I believe is correct. The other (and a few more like it) just provide dial tone. Does anyone know a reason for this?

Customer has CM 5.1.1. Phone is a 9620 on Fw 3.110b. User picks up phone and makes call on 1st appearance - no problem. He puts the first appearance on hold, presses the 2nd appearance and gets no dialtone. I ran a trace and it shows he put the 1st call on hold, but shows nothing after that...

Customer with 9650 IP phones, release 3.02. When he calls certain external conference bridges, the bridge does nto recognize the # sign from the IP phones. Works fine from digital. Already tried changing ip-iptions to in-band, but still no dice.

My customer wants to play an announcement when a restricted number calls into their PRI. The PRI carries user DIDs as well as vector controlled numbers (like 800#s). They want this announcement to play for ALL calls coming into the PRI. I'm not sure using a vector is the right thing here...

If you activate the comment PHNDPLENGTH 5 (or 4, depending on your dial plan) the system will not insert a 9 for internal calls from the call log. So, remove the comments (##).

I have a customer reporting that their coverage answer group is ringing only on the first extension in the group and not on the others. CM 5.2 with 64XX phones. I've never heard of this being a "setting". Anyone know why this could be?

I believe you can also download it from PLDS.

Hello My customer has MM (I think it's 4.x) at a main site connected via PRI. There are 3 LSPs hanging off the main site. One of the LSPs works fine and dandy, but the other two do not. When a fax comes in, the PBX send the "call" to MM, but the handshake never completes. I have the NRs set...

Not sure I quite understand, but there is a limitation that only 2 people can SO at a time anyway - and that's if it is enabled. the default is 1.

31lima - the IP trunk far end is a Cisco CM. It works all the time for all other phones. The Cisco techs tell me the DSP resources are a-ok and I have o reason to think otherwise, since everything else is a-ok. Matt - the customer is telling me the network is configured properly. I do not...

Hello We're running CM 4.0 on an S8400, 1 G650 and multiple G700s. I have digital phones connected to one of the G700s that get 1 way audio across an IP trunk going to a Cisco CM. Every other phone on all other gateways work fine. The gateways use the same network-region and same codec set...

Hey Just installing One-X Attendant 3.0 on CM 5.2 for the first time. We're able to get it to connect to the call server, but then a prompt comes up for the Username and Password. I have no idea where this is generated or if there is a default. I know this is a stupid question, but it's...