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We no longer use our external call auditing software (OfficeWatch) due to budgeting. Is there a facility in my Aura System Manager to see call history for a specific extension (from just a few days ago)? The user already cleared the history on their 1616 station. Thanks much.

non-soft

Thanks again for the ideas, but still no dice. I'll get Avaya involved for a fee and post up later for posterity's sake.

Thanks again but no dice. Of course shows trunks but nothing meaningful in those trunk settings with regards to this question. No idea how this text is defined for her console.

Thanks much but no dice. There's three VDNs listed, but none of them applicable to this behavior.

Apologies in advance for failed searches. Frankly I need direction at a basic level. So our receptionist knows how to answer calls... Inbound lines a,b,c, and d appear on her console as "Happy Company" so she'll know to greet them as if she works at Happy Company. Inbound lines d and e...

Thanks it's trunk group 1, which shows the trunk group config (isdn etc.) but there's no facility in there for naming the trunks. Still fishing for this setting... Thanks again.

At our attendant console, when a call comes in, it displays <incoming #> to <company name>. Somehow that company name is assigned to a particular trunk line. We need to change that company name. What commands will get me there? Thanks very much.