Search results for query: *

Hi All, Can any one give me any idea for this issue. I have NCC and 4 CCMS(A,B,C,D) networking enviroment Rel 6.all servers with SU5 lineup except one site(D) with SU6 lineup. I have network skillset based routing(NSBR)named LOYALITY_NALO .all the agents of this skillset are logged in site D.the...

Hi All, I hope good day for all.can any one suggest any way to monitor agent phone set to know who termintae the call.the agent or the customer or call dropped.I have CS1000M MG Rel 5.0 .the system connected to the PSTN through 25 E1 for the incoming calls so it's too difficult to enable...

Hi All, Am meaning desposition code for the outbound reports. i couldn't attche sample of the report to ceck it your self. it's standard report. you can see this report under Outbound Reports-->Campaign Call Details. Regards, Emam

Hi all, I have an issue with the Campaign call details report. some desposition code appear appear blank although all other parameter(call duration-call time-talk duration-....etc) for this call is exist. any one can interpret to me what does it mean??? Regards, Emam

Hi srachmaninoff ,did you know where's the problem as am experiencing the same problem now. thanks for your update.

Hi alfacom, This is Outbound report so calls accepted by agents isn't incoming calls especially that all agents in this skill set are assigned for outbound calls. i did some trials to get the right defination for all parameters of this report and i found the following. that the calls...

Hi Utreg, Thanks for your reply but i regret to say that this doc doesn't contain all parameters definiations in this report.for example could you please send calrify to me the defination of(calls accepted by agents-Voice calls made). as am seeing difference between those numbers.could you...

Hi All, Would you please any one provide me with docs descripe the meaning of each field in the campaign call details report as am confused. i have report with this result. Contacts accepted by agents:2753 Contacts closed by agents:794 Voice Calls made:3135. can any one interpet to me...

Hi All, Any one can assist me in this issue?? Regards, Emam21

HI Every one, Any one can assist me.I have CC 6.I tried to run Campaign with Contact list 10000 customer but i got error message indicate that the max no of customer list is 5000.any one knows how can increase the campaign customer list size??