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Hello, Does anyone here have any experience with Uptivity (formerly CallCopy) as call recording and screen capture solution? We have an IP Office 500 v2 with software 8.1. We are looking to purchase Uptivity to record the calls of the call center. We want to know any experiences using...

Thank you for the suggestion. Is there a setting or option that I have to enable so that the phone will log back itself?

Hello, Can someone please tell me how to put a call appearance button on an IP Office 500v2 softphone? My objective is to give our "power users" the ability to have a softphone using the same extension as their regular office phone. I tried to give these power users a softphone, using the...

Thanks AACon, I already have two music on hold devices, as you mentioned just load the thumb drive and go. But, it has own set of problems. The worst problem is that occasonally they break down, and then there is NO music on hold. My solution has been to dedicate a phone to playing music on...

Thanks for the quick response, even though its not wanted :-(

Hello, Does anyone know how will release 9 affect music on hold? Currently Release 8.1 only allows for a 90 second wav file to be loaded onto the control unit. Avaya would make me very happy if they increase the time length of the Music on Hold file. Avaya in case you are listening, please make...

Thank you, but my the purpose of using UserRights is that I want to stablish uniformity across the company. Right now its a mess. So, my plan is to program all the buttons for all the users with userrights.

Thank you

Hello, This my first post. I have a new Avaya IP Office 500 V2 R8.1. The phones are 9608 models. I'm in the process of creating several "User Rights" records for the different kinds of employees at the office. I have created the "Appearance" button in the user rights. Is there a way to insert...