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Would I be correct in thinking this only works after the call is answered?

Any idea where that is?

Thanks for the replies guys. @kwbMitel - It's not a case of quantity really. Currently I assign a path for each number. It just seems a bit of duplication if I'm already setting the path name externally. The main issue is that I can fully automate every other part of the process apart from the...

Hi guys, I am fairly certain there isn't a way of doing this, but just to check ... I have an external box providing SIP end point/processing etc that then passes calls to our 3300 to deliver to ACD agents. Is there a way of leaving the ACD Path name blank (i.e. not having a phonebook entry...

I have found the issue I think. The system for some reason doesn't seem to honour the "Enable Prefix Insertion" switch to disable the inward dialling prefixes on the ISDN settings. I removed the "Called Party Number Prefix Insertion" settings and the problem resolved itself. Somehow the system...

These are on embedded T1/E1 Resilient units. I assume you mean the "Inward Dialling Prefixes" - which I have looked at. As you say, I would have expected this to affect both PRI lines. On the ISDN Protocol screen I have the "Enable Prefix Insertion" set to true on both links, and have tried...

Hi guys, We have just installed a secondary ISDN PRI line into our building, terminating on our 3300. While the ISDN line is from a different telco than our primary line, the settings are (in theory) exactly the same. I have checked and confirmed via asterisk with a PRI card that the telco is...

Thanks guys - I appreciate your help. Not much point in making the system resilient if the agents aren't going to be .. Just seems a crazy system is all. :-) There are 10 kinds of people in the world - those that understand binary and those that don't

Thanks for the confirmation Bob - it just seemed a bit strange to me. As for the line appearance - apparently not, no (or so I'm told). Best we could do is put a line key on the ACD profile for the Team Leaders, and put the DDI to that. The main problem is that the call centre staff are not...

Hi guys, We've had a single 3300ICP for some time now, and it has been working exactly as I wanted. Phones in the call centre are set up as ACD, and the extension and agent ID co-exist quite happily (i.e. you can call an agent either by extension number they are logged into or their ACD Agent...