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I have found the pinouts and made up a cable which works:- Pin setup is: 25 Pin Connector (Male) Red - Pin 2 Blue - Pin 3 Green - Pin 5 White - Pin 6 Yellow - Pin 7 Black - Pin 8 Brown - Pin 20 9 Pin Connector (Female) Red - Pin 2 Blue - Pin 3 Green - Pin 4 White - Pin 6 Yellow - Pin 5...

Thanks but I was after the specific pinouts of the cable i.e. pin 2 on 9 way goes to pin 3 on 25 way etc.just for the lead betwwen the Audix and the tracker. Is it the same as the lead between the processor and the tracker? if so I can bell that lead out and copy the pins. The original lucent...

Does anyone know the pin outs for the 25 way to 9 way lead that goes between the octopus cable on the back of a TN568 and the tracker? Any help much appreciated.

If you look at the log on the MV-IPTel application and then reboot one of the 1600 phones do you see it trying to get the new firmware? I had an issue with the displays on these phones becoming garbled and had to replace all the firmware on them. I didn't alter the text file just replaced the...

No, we have upgraded them to FW6 but the fault still remains.

Happy to help.

I am currently involved in a fault where random ACD agents are logged off and the headset light on their 2420 handsets goes out. This can happen during or after a call. If they press the headset key the call is still there. At the same time the time and date disappears from the display. The...

have you checked the internal directory to see if there is a rogue number in there like 21 which is making it throw a wobbly? If not i would run a real time message trace from the maintenance menu and see what the system is doing. Hope this is of some use.