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contact server 5.2 eflow question.
very intresting. i had never tried dynamic DNIS or rolling method. if i am not reading it wrong..the two methods you had mentioned actually requires the call to be delivered to call center B before we can make any decision. we are trying to reduce the number of calls going to third party call...- rajhtw
- Post #3
- Forum: Aspect contact/call center solutions
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contact server 5.2 eflow question.
hello all, this is my first post, i will try my best to be very clear. we are looking to impliment a call routing based on agent availablity between 2 different call centers and and their respective agent group. these 2 call centers are not connected in anyway except tie lines. NIQ is not an...- rajhtw
- Thread
- Replies: 3
- Forum: Aspect contact/call center solutions
