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Additional information, the license option above DesktopPhone is Console option, and that is not ticked as I don't have licenses for that. This only happens with users that are syncronsed via the phone system. I have successfully created a user in the MiCollab portal and logged into the...

Yes, desk phone is licensed and if I look at teh user/users in the MiCollab configuration portal in the browser, the desk phone object is there. It's when I run the MyCollab client and configure the user, there are no desk phone numbers in the list.

Thanks Billz, not the answer I was looking for, but at least someone has confirmed what I was afraid would be the case.

Can the MiCollab client (v7) be setup to look at/import an Exchange Global Address list? I've scanning through the EG Documentation and the Administration Guide, and it explains you can sync Outlook contacts, but there's no mention of the GAL. If you try an import, the GAL is not present but...

We have just upgraded client from MAS v5 to MiCollab v7, we used the Mitel approved fresh install and restore backup method. This appears to work fine, but we are having an issue with the accounts desk phone numbers. The sync to PBX works fine and when we look to edit the user, the deskphone...

Thanks for the response guys, this is nearly sorted now. The Sales person had ordered SIP licenses for the CX II and for the MiVoice Boarder Gateway, but with the latest Mitel site change over they couldn't be found. After adding the licenses to the CX II I now have inbound SIP, but outbound...

We have a CX II 4.2 SP2 PR1 (10.2.2.16) and the very latest MiVoice server. We are looking at setting up the MiVoice as a SIP proxy to a SIP trunk service provided by Gamma in the UK. My first query is with the licenses. If we have a 10 port SIP trunk from Gamma, do I need 10 SIP trunk...

Digital. ISDN 30

Mitel CXi 4.2 SP1. We have a MLAA with a number of options and have found that when a caller picks their option and the caller is delivered to the ring group, the endpoints carry on ringing for anything up to 10 seconds after the caller had aborted the call. The MLAA starts with a speed call...

We are not using the path unavailable so that's a good call. That might sort it for us, thanks!

I've asked this before and never really got a solid solution. Time have moved on and there might be some new way of doing this as we are now on MCD 6 SP1. In the case of a fire and the building, I'd some kind of feature access code or key that will send ALL calls to a pre-recorded message...

Just to be clear "When a user from SITE A calls SITE B and asks to be transferred to an extension on the SITE B Mitel controller" The first person who answers the call at SITE B at first and initiates the transfer has no issue, only when the call is transferred does the one way audio happen.

I've done a quick search and not found this issue, although there are a lot a one way audio problems here. Previous instances of one way audio in the past have been caused by port blocking/firewall rules but in this case this might not be the same. We have two sites that call each other...

We have separate servers for our UCA 6 and MBG 7 and I'm looking to migrate these to a single MAS server. I'm looking for any tips and gotcha's that would help the transition go smoothly. Points that I'm worried about are: A. The ARID's are separate at the moment, so would I have to group...

For anyone who doesn't want to speak to Mitel, I downlaoded the next version down of the UCA iso and extracted the client from there which does work.

lowradiation, I don't suppose you have a copy of that client for me to download? Rob

Oh dear. Looks like I'll be calling them on Monday then!

I'm using UCA (V6.0.120.0) Which appear to be working fine apart from when I use the Tapi link with our CRM software. When I click a number it tries to insert 99<number>, which 9 is our prefix for dialling out, but obviously having two nines causes it to fail. So I go into the UCA server and...

I've got it working, with the current versions. It doesn't appear to be documented anywhere, but when I tried to do a sync (regardless of the test failing) it got to 9% and failed. A technote appeared under in regards to the error, directing me to Control Panel and the Mitel MiXML item in...

Thats true, I've made the assumption the 4.0 SP4 is the starting base software and would cover everything inbetween up to MCD 5.