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Avaya is doing away with EMC. Breeze is the underlying technology for oceana but some customers aren't fully migrating to this new solution. Instead they are layering EMC with oceana/breeze. Depending on how massive your call center is it might make sense but in the long run you are going to...

Yes. You can setup replication to happen every couple minutes. I set mine up to replicate every 5 minutes.

You could move applications to use the system manager weblm. It all depends on who sets it up and their preference. Having 3 license managers isn't necessarily a bad thing.

As of System Manager 7.1.2 you can upgrade LSP's remotely. Just for food for thought if you have extra hardware on hand to play around on.

Just an fyi you should start using Avaya Equinox. It is their new platform moving forward.

Just to give you a reference point the bare minimum avaya allows for professional services is stand up the server, put a ip on it, create backups, and copy the licenses costs about 12k.

So Avaya pretty much screwed this one up. All your clients have to have a SMGR profile created. You then can associate your extensions to the profile. This is the only way you can get PPM to work correctly with people who are still using h323.

https://support.avaya.com/css/P8/documents/101046576

I would hate to be the person who decides to stay on legacy equipment that is no longer supported by the manufacturer. Sounds like a resume generating event when a major system goes down.....

Won't take long before they no longer support them. I bet that notice will come when CM 8 is released.

Avaya has released the End of Sale for G650. Effective date June 10, 2018. Better start preparing to upgrade your gateways.

Check your session timers in your firewall

I'm just curious what their reasoning is for the different caller id?

If Avaya wrote code correctly it wouldn't need reservations. This is 2018 after all.....

Biggest thing Avaya will bark at is ensuring you keep the resource reservations in place. It breaks their system if it isn't set.

Existing is fine but Avaya has been pushing everything to SIP. If you have the spare equipment it can't hurt to set up a dev environment.

Keep in mind you have to make sure you have enough dsp resources available

Don’t think it’s possible. You have to use system manager/session manager which delivers the contacts via ppm

You can accomplish this via oid.....https://thwack.solarwinds.com/ideas/7980

I understand Avaya is forcing all customers from Elite multichannel to Oceana. I'd be curious if anyone is willing to pay the price tag of oceana. You can replace the entire phone system with Cisco for the cost they are charging.