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I want to summarize and say thank you. The final problem is as was suggested, broken wire feeding the lead number to the switch. The suggestions here are / were invaluable and I learned a ton. Thank you all for your help Andy

Thank you all. It seems to be a telco issue.

Avaya IP Office 500 - System has been operating for years, no problems. Today, I added an extension. I must have inadvertently done something else. I hear ring when I dial in. Nothing is displayed on any of the phones. They can make outgoing calls. All Ines are assigned to calling group 1...

Thank you very much. Makes perfect sense.

The cpu is a 509 and the expansion card which holds the additional lines is a 408 EC Thank You Andy

We set VMS hunt delay to 5 Rings and called in Caller Id is displayed then. Thank You Andy

Avaya partner 509 processor. When a call comes in AA Answers caller enters extension number and the call is transferred via direct extension transfer. The recipient sees "voice messaging system". Instead of the caller ID, which they used to see. I am looking for what I need to do to get...

Thank you all. I'm a bit embarrassed. I should have known. Thank you again.

Since the is the owners assistant, would she then hear a ring on intercom and transfer calls? I didn't think she would. Thank you for your answer.

I was at a customer yesterday and I was told that there was a problem with the Auto Attendant picking up. Her definition of the problem was that she did not want to hear the phone ringing when people called in, It should go straight to the AA I set the hunt delay to 0 rings (It was 2)(#506)...

Thank you both. I really appreciate it. Andy

I have a new customer that has an IP office (406) they also have voicemail pro. They bought the system a couple years ago from someone else. The voicemail menu system that was set up has several levels and by the time a customer wends through them all they give up. They are a four person...

I am pretty sure that I can resolve the immediate issue from what you all have told me. Thank you very mugh. At the moment, I can only e-Mail my contact as she is out of the country and has said that she does not want to deal with this till she gets back. In the face of that, I don't know what...

I agree with everyone that said that one line is not the way to go. This is the new owner of a Psych practice that is trying to cut every dollar that she can. This is not the way to do it. Since the practice is a long time customer, I am just trying to get it working as well as it can so that...

First off - manners - Thank you very much Company one and company two have separate Ars config. What I did not do (and it seems I should have) is to pull the dead lines from the outgoing call group for company two. I did set the lines out of service, seems that was not enough. Each company...

I have an IP Office with two modules 406 cpu and an ip 400 digital station 16 port. The system has two 4 port analog trunk modules internally. There are two companies sharing the system. Company one has three incoming lines and up to two weeks ago, company tow had four incoming lines. Everything...

I want to especially thank you for this line. I suppose that I knew it on some level. It just cleared a lot of things up.

Just as you said. Once they hung up instead of dropping all was good.

Thank you vrrry much. It worked.

I did try that. When I push transfer the incoming call goes on hold and a second line (Appearance) opens up. Should I hang up at that point? I am very sorry if I am being dense. Thank You Andy