Search results for query: *

Ticket is a few weeks old now, so you may have bitten the bullet and done this manually, however you would want to remove any of the GUIDs against the users. I put together a small tool exactly for this purpose: https://jemson.org/tools.php?tool=mcd-guid-remover Just import your Users and...

Hi All, Thought it fit to share a little web app I put together to easily format/spit out 69XX branding files. It makes my day to day easier, so thought I would share with the wider engineering community. Basically grab a customer logo, upload it to the below which will resize and format then...

Anyone experienced SIP Trunks refusing to attempt a registration? I have had several instances where after a few minutes of failed registrations the controller refuses to attempt to register again regardless of any changes to the SIP Peer for or Network Elements. SIP REREGISTER PEER command...

Kind of hacky, but if you have an MiCC server you could throw a macro together that right clicks the agent real-time status window in CCC and selects monitor control option and makes the agents absent. There would likely be something you could script properly but probably would need an OIG to...

Sounds like the +441223112233 is coming from the SIP Header "Display Name" field rather than the "Number" which is why you are not able to match in Inward Dialing rules, and also why it still matches your Alpha Tag. Had a similar issue with a local (au) SIP carrier, where customers on the same...

Issue is MiCollab Server FQDN is not publicly resolvable.

Can you check in your System IP Settings if you have a domain name configured? The upgrades that I have done that have a domain name configured seem to work ok, but have had a couple with no domain name where the corporate directory have failed. Without the domain set, the LDAP base domain sets...

I believe your times might be wrong in the screenshot, you have 12:00am - 11:59am (Morning only). You probable want 12:00am - 11:59pm ? Like kwbMitel said you also need a port configured in NP for outbound dialing if you don't have one. If you had an MiCC server, this could probably be...

When you say PRI was changed, was it the PRI card itself? - If so, why? What happened to the old card? - Is the firmware up to date on the new card? Or do you mean changed PRI service/carrier? - Are you outputting Display Name in the CoS? Perhaps the new carrier treats it differently? -...

Any SDS issues reported on either end? Assume you went through the whole cluster and reconcile process initially?

Are there multiple Nodes listed in the DataDirectory? Are you checking the correct one? If you open up a telnet session with putty (logging output to text file) and connect to port 1752 on the controller, do you see data for the days MiCC lists no data in the data directory? If nothing in the...

Had this before and from memory the solution was (as unlikely as it sounds) to stop the MiCollab Client Service, stop the MBG service, restart MiCollab wait until it is completely up and users can login, then restart the MBG service. I believe it was a known issue in MiCollab 6.x - 7.0 that...

The licensing retrieval in the software installer tool is completed on the machine running the tool rather than the actual Mteil controller itself. Try getting to that point in the installer, disconnect from the network and tether to a mobile device to complete the licence retrieval step. Once...

I am like Batman. I am there when Gotham needs me. Haha. I lurk, read what is interesting and add my two cents as needed. [3eyes]

All the time, every time for the past 3 years. Have completed clusters with 10+ systems in this way staggered over a couple of hours unattended. As an estimate we would have done this probably 200+ times, and have only ever had one system fail miserably that had one of the defective "Renice" SSD...

Hi GZgidnick, Did you get anywhere with this? I am having the same issue with the same carrier in the same scenario, also tried 7.0 SP1 PR2. Proven across three different customers. I completed a SIP trace, and sure enough get a CANCEL come in from AAPT at 30.000000. Raised with AAPT, but they...

I use WinSCP. Essentially like an FTP client over SSH.

Messages are stored in the same location, but are a little harder to identify. I believe the subfolders in this case reference a mailbox id. The hard part is then identifying the subfolder mappings without having db access. You can verify against the date and time the message was left to narrow...

You are game upgrading a stable production environment to a GA release. We typically wait for the first SP or FixPack for any upgrade and only use GA releases on new deployments unless there are issues with the running environment.

Issue 1: Correct. As 2273 was the number of origin, it will go to it's mailbox. To get around this you can use nametag huntgroups to override this an send to another extension. Typically you can prefix the nametag HG with a * Eg: *4121 in your case and forward it to VM which will send it to the...