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Thank you buddy, greatly appreciated quick help. Cheers.

Hello, I wonder if its possible to list all the phones programmed under an ACDQ svp..? I went thru LD 23 LST command and then in 81 for acd features.. but no luck.. also tried LD117 for sets inventory which yields place not the acdq.. I want to be able to list or count phones under a queue...

Thank you so much Gene, as always you are just the BEST.. Have a great one.. Bestest Regards, Jheendi

Thank you for looking into it Janaya.. much appreciate your help.. I have programmed more than 250 ACDNs.. is that a problem..? below is SLT printout.. pls let me know if you need more info.. TRADITIONAL TELEPHONES 758 LEFT 31 USED 727 DECT USERS 0 LEFT 0...

Good day everyone, I am stuck while creating a new cdn in LD 23 and get following error at the RPRT print.. when entered YES.. I got SCH1434. SCH1434 RPRT cannot be made Yes for more than 240 queues if: a) SCB is configured b) ADS is configured and MAX is using a protocol <=.RLS23_PROTOCOL. I...

Hi everyone, I am looking to find make and model of MPUs available on CP server.. is there any command I can find out status.. of MPU Channels and make and model please? Thank you in advance, Regards, Jheendi

From what I am seeing, it sounds like the Config db server isn't updating the application (in this case TServer) dynamically (that is, in real time) when the agent is removed via the CME. The way I understand it to work would be that agent would log out so one can do whatever needs to be done...

tks dulfo666 but we don't have symposium anymore.. its only URS and we use Symposium as Mer Link only to talk to PBX..

Good day all, I need some help, We have Nortel CS1000 Multi and URS 8.0 arrangments. We used to have Symposium CCMS/CCM where we used to acquire phones in Symposium first and then in Genesys after doing any changes into phone configuration. Attached is screen shots of phone I am having...

I have checked the posts and could not find relevent to my question. We have Opt 51c and CP 5.0 upgraded from CP150.. we have analogue trunks.. Here is my scenario.. I have one toll free number terminated to DID which further split into language prompt and off we go with two voice mail boxes in...

Thank you so much Bigindian and Gene.. you guys are best as always.. Thanks a millions. Jheendi

Good day, I have one quick question, about changing time in PBX by going into LD 02. We have SCCS and Call pilot along with Genesys Outbound Contact manager for integrated call center. Our time on phones is lagging by 5 minutes from the pcs, we proposed to change time to match with pcs in call...

Thank you so much Trvlr1, really appreciate your timely help.. just out of curiosity what are other ways.. till we get 201 upgrade.. to 16 ports.. to work around.. Can we add two more MPUs to have atleast 4 more ports for now..? Or are those for Fax or data.? Regards, Jheendi

Thanks so much Gene and gang.. I just came back from our site. and all seems to be ok.. I found that Call Pilot ports are getting busy.. we only have two MPUs for 4 channels.. My question now is how can we make Auto Attendent give busy when call pilot channels are busy.. it is ring no answer...

Much Appreciated Reuser.. Thanks a bunch.. it definelty help to convince my manager.. Best Regards, Jheendi

Thank you so much Trvlr1 and GH, really appreciate your help in this traffic study and always.. I was thinking to propose my Manager about PRI.. Do you have quick sheet for easy comparison between Analog Trunks and PRIs? please?

Yes they do, only Incoming trunks get busy on Thursday and we were wondering if we can shuffle trunk members to have equal traffic on incoming routes.. I do have RDB or CDB if you need to see more Gene.. please help.. Regards, Jheendi

Thank you so much for your offer to help.. Here is LTM Printout .. we are getting busy trunks on Route 20 and 32 however we had no traffic on Route 38 and 40.. is there any way we can fix this please.. " TYPE TLS TKTP COT ACOD:6900 IAO ROUT 0 2-0-0-5 MBER 1 625-8000 3-0-0-5 2...

Thanks a million to trvlr1, cluesabc and of course Gene for prompt replies and lending a hand as always.. I am so happy that I am connected to this forum.. I am in the process of getting LTM printout as this is a remote site and also do you think.. I should also get RDB and CDB printout so that...

Good day All, We have Opt 51c and have analogue trunks. Recently we had our vendor do traffic study.. and found that we are not utilizing all the trunks assigned to specific routes. Routes are programmed as CO.. I read here that TDB can be modified once we get TN of Truinks from LTM.. under...