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Hey Matt, I am in Nova Scotia, East of Toronto if your GPS is off at the moment :) Thanks for your input, it is looking like PRI is the way to go. The local telco is providing a quote in the next day or so. I hope PRI is easy to configure !!! Cheers, Chris

Ok, now i understand your comment. I had considered have the Telco forward a busy line back to my pool, there they would be greeted by the autoattendant...tacky but would work in a pinch. And no, we are in Canada, we seem to have all the good stuff, everything except SIP!! I guess PRI is...

I just checked, we dont have access to SIP Trunk lines. The only thing my provider can offer is PRI over Fibre. The base charge is a couple of hundred per month and then another $30 per line , then $1.50 per DID. Maybe that is a good price but will currently only pay for each line, the...

Thanks for you comment... When you say digital lines, do you mean PRI lines and does this then mean the purchase of a PRI card? This setup is for an office of 6 users and it just seems very expensive for so few users. Thanks again.

We are using an IP 406 with 6 analog lines. These are pooled lines with an auto attendant driving the process... '1 for sales', '2 for serive' etc etc. I would now like to give several users a direct line so that their customers can just dial directly to their desks, through the IP Office 406...

Yippieeee !!! I am happy to report that the upgrade to the new Centrex lines (Key Friendly) has done the trick...again thanks everyone.. Cheers, Chris

Well, after hours and hours and hours with my telco, I think 1043 is correct, the issue is with the type of service I have. Apparently, I have a Centex Express services. This is basically an analog line without high end features. Basically, they cripple the features to force you to buy the...

Disconnect has been set to the following: 10 100 300 400 800 1000 and still, the system doesnt recognize that the callers has hung up.... Trunk Type: Loop Start ICLID Signaling: DTMF Dialing Direction: Bothway Bearer: Any Imedance: blank Does that help?

Ok, done, here are the results: I called in with my cell phone, I put the call on hold. then hung up with my cell. The called stayed connected and then after about 2 minutes, my phone rang back to remind me I had a call on hold. When I look at the Trunck Summary, I see the current status of...

Aliant, which is now part of Bell

5 basic analog telephone lines

I am not sure what type, what types are there? Ours sounds like a typical North American type. Is there a setting in IP Office Manager that I could see and change. If you mean signalling type, I have it set on DTMF. Thanks

I have my "Disconnect Clear" currently set at 1000. ( I am in Canada )

Is there a specific question I ask? Do I ask if timers are on? or set to a value? Will they even know what I am asking ? The IPO is connected to 6 normal anaolog lines. Thanks

- When a call comes in and makes its way into the mailbox of a user, even if they only leave a 5 second message, the line sits open and active for 3 minutes. It is as if the 'Disconnect Clear' isnt working properly although it has been enabled for each line. When I use System Status, I see the...

I have only one ICR, it is set at the Destination Pull Down. I assume this mean that every call that comes in goes directly to that Hunt Group. When I call in, it seems to work just fine, processing the menu options properly. When I dial 789 in the office, it also works the way it should...

TheProvider, Call Routing is very simple...all calls go to 789, which is my auto attendant. No fallbacks of any type.

kwing112000, If I change the "0" sequence to transfer directly to an extension, that work just fine. But of course, none of the extensions ring Dont get me wrong, the assisted transfer is working, I am just trying to understand why the normal tranfer is not. Maybe I should just be happy with...

By the way, queue in not turned on !

789 is the first hunt group and it does have voicemail turned on. The voicemail answer time is set to off. This allows all new incoming call to go directly to the auto attendant. 790 also has voicemail turned on, the answer time is 25 seconds. So, yes VM is on for both. I still dont...