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OK, thank you, I'll have to figure that out. I don't think I currently have any files on the SD card.

I'm still working on this. What made me think I want to Just Not Upgrade is that I found one extension that already has a 9504 on it. When I plug the new phone into this extension, it works fine. I assume, because it's not upgrading. But when I plug it into any other port, it gets the "Please...

thank you to derfloh for the advice, I found these lines in SysMon 2393764882mS PRN: UpgradeEngine(f4dc2d2c:6)::Start FileSysReader file=9500R44.bin 2393764884mS PRN: UpgradeFileReader(f4dc2d2c:6)::End of File 9500R44.bin len=0 reason=2 error=4 It looks to me like it's saying that it's trying...

We bought some new 9504 phones and I'm getting the "Please Wait" message when I plug them in. I think it's a compatibility issue with the firmware version. The system is an IP500v2, ver 8.1 (52) The new phones have Firmware version R55. We also have some older 9504 phones with R44 and they...

Have you ever had someone ask a question and the correct answer is: Oh, you don't understand how it works. A manager said: They're not using a good phone system, because When you transfer a call, the phone system keeps the call on the line. Then, that line is occupied and the next call can't...

If you mean: For a Hunt Group, For each user that you want the light on, Under Source Numbers, Add the letter H and the hunt group name Example: My hunt group name is TaxSpanish Enter: HTaxSpanish

Can you dial a short code from outside the office, if you're not at the phone? I set up Forwarding Calls for a user. They dial *01 to Switch On Forward Unconditional. This works, from the office, using the Avaya phones. If they're working from home, can they dial *01? What I would like to do...

Can I set up a DIFFERENT outgoing Caller ID, for a specific project? We have a contract with an organization, where people call a toll free number, and we set up an appointment for them. We later call them back to remind them, a day before their appointment. We had someone call us asking why...

I would like to ask you experts about licensing for a spare/backup unit. It's an IP500 v1 We had a problem last year, where the power supply went out of our IP500. We're a 24 hour operation, we need the phones to be always working, so my manager decided we should buy a 2nd unit, for a spare...

Is there a way to disable Do Not Disturb? Is there a way to completely turn off this function? We don't need it, no one uses it AND it occasionally get activated accidentally. When this gets activated on a phone that staff are supposed to be answering for our main program, then that person is...

Yes, mine was already unchecked and I see that it does what I want it to. I see how it works, now that you gave me that option. Manual says: Release 5 will add a new setting in Manager (System/Telephony/‘Inhibit External Only Impromptu Conference) that forces external participants to drop...

This is more of a usage question. After a user does a "Conference" with a third person, then he wants to leave those 2 people talking, Is there any way to get off that call, leaving them talking, so he can make/answer another call? We're on an IP500v1, Release 8.1, using 5410 phones. More...

Yes, that was it. The BP upgraded the IP500 to 8.1(52) and that fixed it. What happened, was: The staff at the BP who set this up last night, didn't know the version numbers. They either set it up at 5, or didn't check existing version. Today he said he thought 5 was the newest it could accept...

IP 400 Digital Station expansion unit version is: 10.1(52) IP 500 v1 5.0(18) Are those compatible? and or recent versions?

We called our business partner and had them bring a new (probably old) IP500 The new one mostly works, however... The new problem is: Our 4406 phones, that are plugged into the IP 400 Digital Station do not show a display. The display just shows black boxes. No "Bob" ext: 555 The phones do...

I'm getting no power, no lights on my IP500 Office main phone switch. Would someone be willing to help? Any ideas would be appreciated. There are 2 lights in the back: CPU and C/F. Both of them do NOT light up. I took the cover off. The light on the power supply is not on, either. I checked...

Yes, that is a built-in option. It's under User, Telephony and Supervisor Settings Tab. It's called "Status on No Answer" You can choose Logged Off or Busy Not Available. This logs the user off, if they don't answer the phone. I assume the scenario is: User goes home and forgets to log out...

That worked, thank you very much! Thanks for the correct filename and location. I put the file 9500R44 in the directory in Preferences shown as Working Directory. I had created a directory for Backups, and put that as the Working Directory, because I wanted a specific directory for Backups...

Can someone tell me the steps to upgrade the firmware on a 9504 phone? We bought 2 new 9504 phones, up to now we've had 5410 and 4406, so this is our first 9504. It shows "Please Wait," and Rel .27A, so I assume I need to upgrade firmware. It's an IP500v1, running 8.1(52) with IP Office...

Avaya Experts. What cable and/or adapter would I use, to plug a phone directly into the IP500? I'm going to do a low-budget way of putting a phone in a room, near the IP500. I would like to just run a long cable from the IP500 to the room where the phone is needed. However, the IP500 has...