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Hi r307 I tried both suggestions but problem remains :( Thanks for your support Regards

Hi We have a Cs1000s rls 4.5(sig serv 4.50.88) connected to CCME (ver 4.1) via H323 trunks. Cisco ip phones can call nortel phones and speak normally, however nortel ip phones when they call cisco sets they don't hear any ring back tone, however cisco phone sets rings and if the cisco user...

Hi I got complaints from supervisors that when they try to open CCMA web client the ie freeze and after a while it works alone; I checked CCMA server (coresident CCMS/CCMA/LM/SU)and got on windows event viewer : "A process serving application pool 'NT_WebServicesPool' exceeded time limits...

Hi I am getting in coresident CC6 server(CCMS/CCMA/LM/SU): the following error in event viewer: A process serving application pool 'NT_WebServicesPool' suffered a fatal communication error with the World Wide Web Publishing Service. The process id was '6640'. The data field contains the error...

could it be a fimrware issue on digital sets??

Could a License Manager Server service crash then restart cause this? or a TFE crash then restart?

Yes they r logged in but they press the supervisor key(ASP key) but they cannot take the call it remains ringing :(

I tried that the supervisor press the call agent key followed by agent position id, but the problem that the supervisor key on agent set is ringing but the agent cannot answer the call?

I am not in a domain however the LM log in service is set to local system account? Do we need to change it to ngensys account??

Hi Agent 3905 digital sets go into "not ready" without any user intervention,, the supervisor then looks at the rtd and they see that the agent is in "Not Ready" and the CallsWaiting fall down to 0 and the agent then looks at the phone set and see's the Not ready key has been activated!! Any ideas

The CC6 server is not part of a domain. it is Workgroup.

I am encoutering same problem; Can you expalain what you mean by NgenSys did not have rights to the service in the group policy? how you resolved it?

Hi Can any supervisor use the Call Agent Key(key x RAG) to call an agent which is not related to this supervisor?? B.Regards

Hi From time to time I have a supervisor inform me that the agent name fields in the real time display read *unknown*. As well as CallsWaiting,Answered,abandoned billboards.... display "Unknown" or "element not available" Does anybody have an idea as to why this happens? Thanks

yes if u can yes it is co-resident thanks

yes if u can thanks

Hi I installed a new CC6 but when i launch real time reporting via CCMA i am getting message "check connection to server, or if agents are logged in and try again" however i can see that agents are logged in from CCMA and the connection to server is up. I installed latest SUs04. Any ideas...

Hi I am encoutering a problem with CC6 and LM: The following two scenarios were observed: 1- We are migrating the Call Center from SCCS5 to a co-resident CC6( CCMS, License manager CCM and server utility). We have a brand new server for this operation. We install CCMS_SU_03...

What is spv? where caan i change it? FEDC and NEDC are set te ETH in route data block. Any other ideas?

Hi I have an E1(DTI2) connection between CS1000S and local exchange, channels are getting lockout randomly( example: CH 28 - LCKO DID" at the same time at pbx output terminal we get "% TRK136 12 28" any ideas? regards