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  1. Lost5593

    Octel 250 Reboots?

    thread923-1310608 - I've just started with my company, and I've inherited about 32 Octel 250's. I've had a rash of "outages" lately. I've had to reboot the Octel 250's, due to total unresponsiveness, to MWI's not lighting on phones, and other little "gremlins" that crop up. Is there a "best...
  2. Lost5593

    Distorted MOH

    Local to the site, the MOH file is loaded on the router on site.
  3. Lost5593

    Distorted MOH

    I have a site that when an external caller is placed on hold, the MOH "skips" and starts over at about the 5 sec mark. The MOH.wav file has been replaced several times, and when listened to as just a .wav file, it sounds good. This is a CM 7.1.3
  4. Lost5593

    Merlin Legend 6.1

    Is there a "position Busy" key on the phone?
  5. Lost5593

    Headset Feedback

    Yes they are. And the strange thing is this is an open seat call center, the issue follows several people around. My suspicion is that the users are "playing around" with the mic gain and creating their own issue.
  6. Lost5593

    Headset Feedback

    Hi, I'm new to this forum. Has anyone had issues with agents getting intermittant feedback on headsets on ACD calls on 2216 sets? This is on an 81C. I've made sure that they have the mic gain turned down. Thanks, any help would be appreciated.
  7. Lost5593

    Cisco CallManager Monitoring

    Thank you very much. I'll check it out.
  8. Lost5593

    Cisco CallManager Monitoring

    Anybody??? I'm getting desperate here...
  9. Lost5593

    Call Traffic Analysis Tools

    I'm looking for call traffic analysis & trunk utilization tools. I am currently using operations manager and are considering adding Service Statistics manager. Has anyone used any other tools outside of the Cisco realm for call traffic analysis? We are running on Call Manager 7.1. Any...
  10. Lost5593

    Cisco CallManager Monitoring

    We are running on Call Manager 7.1.3
  11. Lost5593

    Cisco CallManager Monitoring

    I'm looking for the same thing for call traffic analysis & trunk utilization. WE are currently using operations manager and are considering Service Statistics manager. Any other tools outside of the Cisco realm anyone is using?

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