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Interesting..I have several extensions that forward to outside numbers (both toll and toll free) when they are dialed from the outside. In the Enable Forward To section of Answering, we select: Outside Number, the access digit, then enter a 1, area code, phone number and two commas followed by...

I just spoke to my AltiGen Business Parter, he informs me that the AltiGen Representative says that the pop-up interface only works with Goldmine 6 and earlier; and then only on Windows XP and Windows 2000 clients. Strange, it works on 58 other Windows XP sp2 machines, just not on the the two...

We use softphone over a VPN using AltiClient version 5.0.1.407 and Goldmine as a screen pop interface. Only problem is that occassionally the client refuses to recognize Goldmine as a screen pop client. So far I have been unable to determine why.

Today I have two AltiView clients (version 5.0.1.407) that can no longer configure Goldmine as the pop client. Goldmine is no longer in their pull down list. Any suggestions?

I cannot hear the voice from the AltiView Client using SoftPhone when connected over the internet. If we connect internally or use a VPN over the internet it works fine. I am stumped, do you have any idea as to what is being blocked. We are using a Sonic Wall appliance and have opened the...