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Thank you all for your help. It was in fact a digit mapping on the web interface for the Polycom VVX601 phone. I am now able to dial using 9, outbound caller ID works, and INTL calling works. 0T|011xxx.T|9011xxx.T|1[2-9]xxxxxxxxx|91[2-9]xxxxxxxxx|9[2-9]xxxxxxxxx|*xx[2-7]xxx|[2-7]xxx

Here's the information on the attachment. Current dial plan, ARS, route pattern, and a simple TraceSM when I dial out on the SIP phone to a number. Feeling pretty dumb here LOL. Thank you for the replies...

Thank you both! I'm still struggling here. This was very helpufl!! "If you are more familiar with CM than Session Manager, you can loosely think of Dial Patterns as "ARS analysis", Routing Policies as "Route Patterns" and Entity Links as "Trunk Groups". Session Manager will match the dial...

Hi, I have TDM soft and hard phones that work fine (dial 9 011 xxxxx). However, my SIP phones that register to System Manager, can only dial local and toll free. I need them to dial INTL. 1) SIP phones do not require to dial a 9 for an outside line. How do I fix this? 2) When I dial 011...

What is the difference between Avaya MM710 or TN464-767 cards? Aren't they both used to terminate a T1?

Currently we use Nectar and we're having difficulty with configuration (takes about 6-10 hours to setup one site). And if you miss one area, the dashboard fails to work. What other UC monitoring is being used? I'm looking for suggestions please.

They are getting all of the calls, however, their Datel and Evolve reporting system is not tagging them with the 800# (they are running some kind of query by 800#). They are asking me to find out if the IP Office is changing the digits to something else once it reaches their hunt groups.

New to Avaya IP Office (know CM very well). Where do I go and find how inbound 800#'s are routed through the IP office. My customer has a question on how they are routing, and if the IP Office is stripping of digits before it sends it to the hunt group. There is a call reporting system, and...

Hi, I need to create a custom report for a Manager. Thought I could do this via CMS Supervisor, but looks like it must be done in terminal via Screen Paint. Never done this before. Got into it, copied a current report (I think). But I have no experience to go any further. I need a report...

I've never used Nessus. Does the system just ask for a host name or IP address, and then you click "scan?" Or is there a command line where you tell it what type of scan to run? Trying to learn this :).

Has anyone had experience with running vulnerability scans on their Avaya systems using Nessus? I'm getting ready to do vulnerability testing (after hours), and have heard that certain scan can potentially cause one of my Linux boxes to go down hard. Marcy

Hello, We recently got rid of our 2 Attendant consoles (Avaya One-X Attendant Softphone), and the two operators now use their desk phone 9630. I have a hunt group 428-5700 setup that when a caller presses 0 from the Auto Attendant, it rings to the hunt group. Unfortunately, now when I pick up...

We are taking our 3 Com NBX system down this weekend and replacing it with Avaya. Anyone interested in our old system?

I have ONE user who's 3 Com 3101 basic phone beeps when ever internal people call him. It wont ring unless its an outside caller. Everyone else works fine. ANY SUGGESTIONS??? I looked every where, but need suggestions.