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I have two different trunk groups setup for different circuits for different clients in my organization. Trunk group 1 is AT&T and has the ability to dial outbound local, ld and international. Trunk group 2 is also AT&T and to my knowledge was setup with outbound local and ld (I don't recall...

I have an S8800 CM5.2 switch. I have trunk group (9) setup with multiple circuits attached to it. I have all of the agents that use this particular trunk group (9) setup with a specific COR (32) so that all outbound calls will go out this trunk group via the ARS table and route pattern (4)...

Is there a way in CMS to see who made changes to the dictionary in the last 24 hours?

I am needing to change the font on one of my cms printers to compressed. Does anyone know how to do this? I thought this had to be done by logging in as root and then using the jetadmin feature. I'm lost so any help would be appreciated. Thanks!

I have a pair of S8800 (HP DL360G7) servers that we recently deployed as part of our PBX upgrade. They both came with a single power supply in the chasis with a open bay for a redundant power supply to be installed if chosen to do so. I have ordered the correct power supplys and tried...

Could someone tell me what station type to use when building an Avaya 9608 in Communications Manager 5.2.1 I don't see the 9608 series type in my switch, so I tried a 9610, however the buttons were not all there so it doesn't work correct. Thanks!

So should I just have the owner of these 3 numbers contact their provider and have them route the calls instead of trying to mess with it myself via the route command or does it really matter in this case? I guess I'm asking is if the owner can contact Verizon and have these numbers rerouted to...

Kevin, Thanks for responsding! Here is the issue. We own a inbound call center in Texas. We have a particular client in California who does business with us and they recently started outsourcing these 3 toll free numbers (calls) to our Texas inbound call center. The problem is that these...

I work for an inbound call center that has 3 toll free numbers that are routed to us from another client located in several states away. I need to get a better understanding as to how I can re-route these 3 toll free lines to a call center office located in India between the hours of (12am -...

I am needing some help creating a new vector so that I can test an idea. How do I build a vector so that it will look ahead for an available agent with skill 11 once the VDN has routed the call to the vector? I need for it hit the vector and look ahead to see if an agent with skill 11 is...

Can anyone provide instructions on how to setup IP Agent using telecommute mode rather than road warrior mode? I am able to get the road warrior working just fine, however I would like to use the telecommute mode with either a cell phone number or a standard pots line (analog). I'm using...

Okay so do you know where I might be able to find some information on how it works and to set it up? I've googled for some info and it seems like it just explains that you can have multiple music on hold sources which is my least of concerns...

Here is my problem. We are a somewhat small inbound call center and have had the same client for nearly 15+ years. All of the ISDN/PRI Circuits for this company or with Verizon. No problem right? Okay, so here is where it starts to get fun. I have been tasked with setting another client to...

Does anyone know how old the Lucent 5E switch is? I have plenty of experience on the Lucent G3r and SI series, as well as the Avaya S8710 and S8720 series switches. I just can't recall ever hearing this sort of switch... Thanks!