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Okay, here is an example in case it helps: queue to skill 11 pri l announcement 7190 wait-time 120 secs hearing music collect 1 digits after announcement 7189 route to number 1486 with cov n if digit=1 wait-time 60 secs hearing music queue to skill 11 pri m wait-time 60 secs hearing music...

We have other VDNS That queue to the same skill but with higher priority. For example, we have top priority, high priority, medium priority and all those calls are being answered first and cleared out before the low priority ones are answered. So the thought process is to have low priority...

I have a vector that queues the call to a skill with a low priority. After about three minutes or so, I have a step that queues right back to the skill but with a medium priority. However, from what I am seeing, I dont think this is happening as the call remains unanswered for a long time. Is it...

Hello, we are using CMS 13 and am wondering if anyone knows where the thresholds settings are stored on the profile? I would like to share my settings with other users so they don't need to set them up. It will also help me with reinstallations to avoid setting them up from scratch.

Okay, looks like the dialer needed a reboot after the file was uploaded. thanks,

We are in the process of testing a virtual campaign and am encountering issues witht he recording I am using. I recorded the message using Audiocity in the u-Law format (8K,16Bit,Mono). Everytime I test the campagin, all I hear is static. I pulled a sample of a working recording and saw that it...

Perfect. Thanks again.

Thank you so much. That is exactly what I need to do. I want to run the prior week report every Monday. So in this case -10 means going back two Sundays and -4 means going back to prior Sunday? While on topic, how would I enter the prior month? Thanks again, this is a great help.

Hello, I know for the daily reports you can enter the prior day as -1. How would you enter a prior week? I created a script to run totals for the prior week. Problem is the date is hard coded. I want to see if there is a way to tell the script to use the week prior to the report being ran. Hope...

Thank you so much for the clarrification. Much appreciated.

Thanks again. Removing the Option Explicit made it all work. I know it is not clean code but it works for now. Much appreciated.

Okay, I see. The Option Explicit tells the script to stop processing if there is an error or something not defined. Without Option Explicit it would skip that step and would go to the next one. What does olMailItem do by the way?

That would be a correct assesment.:-) I am learning. Thank you so much for your help and patience.

Thanks. You are correct. The error actually indicates olMailItem not defined. Not sure what that piece does in particular. It works when I run the scripts by itself. It only complains when I combined it witht the other entries.

Thanks. That did work. Most of it completed. I did get an error though with line 54, character 1.Any ideas?

Hello, I need help combining multiple scripts. On their own, each one works. I schedule them to proces via Windows Scheduler. I would prefer to schedule one script instead of three so I am trying to combine them. I am a total newb when it comes to scripts. In fact, some of them I created through...

Found something that works, not sure if ideal so feedback welcomed: Dim objOutl Set objOutl = CreateObject("Outlook.Application") Set objMailItem = objOutl.CreateItem(olMailItem) objMailItem.Display strEmailAddr = "recipient@e-mail.com" objMailItem.Recipients.Add strEmailAddr...

Man I know I am coming accross as a total with all the questions. What if I also want to include the year?

Nevermind, I figured it out.

Sorry, while I am at it. How do I insert the month name in the body of the message as well?