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yes, the agents need to use the AltiAgent client instead of AltiConsole. Before you can load the software you have to make sure that your system has AltiAgent client licenses loaded onto it.

You need to downgrade the Firmware on the phones. Your 5.0A system is probably using the H.323 protocol and with 5.1 it changed to SIP. These new phones will only work with SIP Servers. There should be a TFTP program on your system so that you can send new firmware to the phones.

If you do #54 from each phone, the system will ask you to enter the HG or WG that you want them to login to.

Are you using Altigen's VOX converter? The VMs are in an Altigen propriety format.

If you can power up the Server, there should be a tool loaded called VoxConverter. It will convert the voicemails into a .WAV format.

From Altigen's KB Inbound calls to PSTN trunks in the UK may not include the long distance prefix digit (0). For example, the number may look like 207771234. This implementation adds a 0 in front of caller ID if the first digit of the caller ID is not 0. Caller ID will be shown on the IP...

Are you using Route Access or Trunk Access when you dial out?

Can you reassign the phone to another port on the Analog Ext card? Could be a bad analog port

Not sure what to suggest. We have deployed 1000's of 705, 710 & 720 phones and have never come across this issue. Do you know if it is common amongst over users?

If you are forwarding the calls to another Ext, wouldn't the voicemail be left at the that extension instead of the old one?

evansshawnr Did you ever get the phone to work?

Thank you for your answers. Because the calls are ringing to your phone does seem to indicate that your ext is still registered to the Server. With 1 way audio maybe one of the UDP ports is being block so stopping the RTP going from you to the Server. If I had a similar prob with one of my...

Whetdesert What software level is your Server at? Do you know what firmware load your phone is at? Does the phone's LCD display show anything diffent (e.g SIP REG FAIL)? What type of phone? 600, 705, 710, 720 ? Is the phone registering via VPN or over public network?

The only way I get around them deleting a message by pressing 1 then 1 is to check the 'Confirm Message Deletion" box.

I thought the 1st two indicate the year and the 2nd two indicated the week (in HEX)that the phone was built. But I have one of thte new IP-720 phones and it says 0714

Did you get this resolved? Could you ping the Altigen from the PC?

The VLAN feature is only to seperate voice and data on the same LAN. Your server would have to have two NICS. For you boss, the phone config will be the same as your IP phone. How about using IPTalk on a laptop, instead of taking a phone? will work just as well

Ah, yes. forgot to mention to check that your local IP range was defined.

what version of software is the Server running on? Do you have SIP NAT and the public IP address configured in AltiEnterprise Manager?