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47-08 is not being used that I know of. Is there config options for mailbox 1? This is the one I presume is being used.

I have a SV8100 where the auto attendant picks up and the user presses 0 but the call is not going to the operator ext 321. 47-13 is defined as Unscreened transfer to 321 on 0. One odd thing, if a caller presses 4 it comes back as I did not recogonize that command, then plays the greeting...

Not sure if the problem is something inside the BCM, but I cannot connect using Element Manager unless somebody on site reboots the BCM. I can, however, get to the main splash page going to the web page 10.xxx.xxx.xxx. Just thought there was a command using PuTTy to force a remote reboot.

I know with a BCM 400 ver 3.7 or earlier you are able to perform a reboot remotely. Is there any way to reboot a BCM 400 ver 4.0 or 450 remotely if you have access to the main splash page?

I have a weird one. We have a customer with multiple BCMs though out the network at different locations. I can put in the IP address and hit the web splash page but won't connect via element manager. Its not until we reboot the BCM that I can connect, then this will last about a day or so then...

I have a system with a bad ECR-E card. I am having a hard time trying to find another one. Does anyone have any suggestions? I am trying to get a night ringer going. I though of using a SLI card and program the analog port to ring in night mode but I found out you cannot program the single line...

I have a customer that has a MICS 6.1 with a call pilot. Calls come in and table 1 plays a greeting and the caller presses 0 to talk to someone. The call is transferred to a hunt group (broadcast) on 4 phones. If the call is not answered within 4 rings, we get a "The operator is not available"...

Youcef31 Its hard to say. I order the hard drive from a 3rd party. The description says its a 4.0 BCM hard drive so I can presume they load a image on it before it leaves. I never see the drive, it goes straight to the site. My guess is that after its installed and if the services come up with...

I researched this and think I found the answer. Once the new hard drive is installed, need to wait 20 min After 20 min, log in with Element Manager directly thru the laptop on default IP 10.10.10.1 on LAN 1 username nnadmin password PlsChgMe! Change the time, date, and time zone Change the IP...

How do you initialize the hard drive thru the serial port on a 4.0?

I now have tried 2 hard drives and both have failed. I have a corrupted hard drive in a BCM and replaced the hard drive with one that is imaged to a 4.0. Power down the BCM and installed the new hard drive. System comes back up and works and the Nortel services are up and functioning. All solid...

When trying to access 90-37-01 it will not take that address. I did see 90-55 Free License select is unchecked. Should that be checked?

What if this software is lower than 5000?

I can download the database through PCPRO but cannot upload. I get this error when I log in "the system doesn't have enough license (256 port max port license) to accommodate this PCPro data" Is there a way to fix this or a temp fix?

mbrathod8285 how do I contact you?

That company will not work on SV8100s. Any other ones you have in mind?

Does anyone recommend a company for tech support for NEC SV8100 systems? Something that can be done with a tech on site over the phone?

I have a couple of DIDs on a SV8100 that is not ringing the analog sets its programmed on. At first, I thought maybe the sets are in DND and had them try picking up the handset and dialing 7470 but they only get a busy signal when trying that. In 22-11 The received number is correct and the...

So it turns out the phone number I need to forward from is a DID number off of a PRI. Currently, the number is pointing to a VN in the system. I am not sure where to go with this now. There is no actual trunk port to use. The DID with the correct received number is pointing to 4303 VN. In...

Thanks belevedere. I will try this. Is there any way to get you the. .pcp backup of this program to you to see how they currently have it? They way i read it, they use a virtual ext forwarded to the cell phone but the main number goes to a the auto attendant. I'm not quite sure though.