Search results for query: *

3 Site SCN 9.1.3.0 Build 120 at all locations Centralized VM at Site A After a power outage at Site A, site to site dialing was intermittent. VMPro functional at Site A but not for the other sites. All sites could ping the others via System Status > Line > Ping and a reboot of all did not...

Thanks AndrePa - but it still brings me to my configuration stumbling block of if I only have SIP Line and the ITSP is set to outbound.vitelity.net I can make outgoing calls but not receive incoming. It's only when I build the 2nd SIP Line with an ITSP of inbound6.vitelity.net do I receive...

@Hairlesssupportmonkey - that's what I figured but I can't make the mental connection of where the provider's inbound site of inbound6.vitelity.net is incorporated in the configuration. I'm reading the Help file the ITSP name is more for outbound registration (outbound.vitelity.net) and get...

My SIP Trunks are working for inbound and outbound calls. Vitelity is the provider and for incoming calls the address is inbound6.vitelity.net and for outgoing it is outgoing.vitelity.net However, I think my success is partially due to luck as opposed to the circuit being configured correctly...

Thank you Intrigrant for teaching me to fish.

@intrigrant - so in general 1+10 digits is the norm and if I'm in a locale using 7 digit dialing I should plan on appending the SC myself to add the digits and be done with it?

@intrigrant - I previously set that SC up and it works, just trying to understand and of the mindset the provider should make that correction. Working is better than understanding sometimes.

@Okkie26 - I figured I could add the necessary digits in ARS however the whole E.164 is lost on me and was hoping there was a fix other than adding 1+Area Code in ARS or Short Code.

IP Office 4.2.23, Licensed for 8 SIP Trunks, Windstream is the carrier Inbound calls work and outbound long distance calls work, however the trouble is local calls. I'm in a US locale which only requires 7 digit dialing, I can reach those numbers by dialing 1+Area Code+Number but just 9+7...

Thanks for the reply and that is what I figured however this is confusing me - 1.4 Full Mailbox When a mailbox is full and unable to store new voicemail messages, the voicemail system plays an information message and disconnects the call.

I'm probably reading the docs too fast but.... I can't find anything documenting the max number of messages or storage per User. I've searched the KB, FAQ, Installation doc, etc. and have found the max storage for a card, how to determine storage available via Monitor and Housekeeping, setting...

Thank you everyone for your input.

I've check documentation and tried several methods - transfer, placing call on hold but an unable to send a conference call from the internal originator to another extension. Scenario is assistant originates conference call then allow the boss to takeover the call. Is this possible? MICS XC...

Thank you both for the reply; I will reload the app before replacing the PC. It's an XP machine and has been running 24/7 for at least 4 years so I can see age/wear as possible cause. Wish there were something more black and white in Windows Event Viewer before asking management for a new box.

I have a temp install where we have installed the MICS with 7.1 XC software, the install may eventually go over 80 analog lines and my installation guide indicates the max number of trunk modules with 2 fiber cards is 6. Is that accurate or was there any software release after 7.1 that would...

Someone sold it now I'm left making it work.... IPO 8.1.52 Basic Mode, 8 Channels PRI, Embedded VM Desired scenario - Calls are Routed to an Operator Group with 4 extensions then after 4 rings it goes to an AA. What currently happens is the call rings indefinitely to the group although the...

I'm trying to make a config change but receive the message below when attempting to merge. The error indication is a new one for me; has anyone seen this message and provide a starting point for me to explore a fix? Failed to save the configuration data. (Command cannot execute due to other...

Thanks to all who replied. The time profiles in the AA settings were all wrong causing the AA to play a prompt previously recorded and not intended for use. All resolved as of this morning.

@cruazades - In Partner Mode is ICR necessary for using AA? I thought the customer can determine this through set programming and what is recorded in the greeting and action prompts via the short codes and if no other AA is created then AA 1 and it's associated greetings are used by default.

I believe they are pressing 3 to save because they can hear the new greeting using the short code administration several hours later and have confirmed for each Prompt/Menu Action i.e. 7811/7841, 7821/7871, etc.