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We have an NEC aspire phone system. One of users has a phone with the red indicator light on and it wont turn off. she does not have any messages and her phone is not forwarded. anyone know either how to clear this or the possible cause? I know with the sl1100 you can do like speaker + 774...

Hi all...first attempt programming an SL1100. pretty basic setup. 8 copper lines. X103 is the only phone that has the lines ring on it. it has a night service button on it. when in night mode, calls go to the auto attendant. but in day mode, they just ring forever. any ideas on where i...

We have a client that has a Panasonic KX-TD1232. my boss used to program them way back in the day but isnt around anymore. i know VERY basic programming on it and have the manual but have been struggle adding a line that can be picked up. here is the situation: X104 had a line on it, line...

is password of the day something we would need to pay for our should our vendor just be able to get it from them?

We got a BCM50r6 new from our vendor. The default username of nnadmin and PlsChgMe! doesnt seem to be working. I can access the call pilot via the web address of 10.10.11.1 and can also access the command line through putty using the same address. I can not log into it via element manager or...

I have a Cisco UC320 that we are trying to setup for a demo. I have the phones/320 hooked up to a nortel BES50FE-12T PWR PoE switch. we had some trouble getting the phones to work and was told by our cisco guy that we need to set up the VLAN's on the switch. he said we need to setup the voice...

I have a BCM50 rel. 5. I need to install the smart update(BCM50.R500.SU.System-103.201111-1). will this take down/reboot the system? any idea on how long it takes to install? just trying to see when is best to schedule it

ok, so i got the newest updates installing now... once its done, can i run the restore, with the BCM NOT connected to the expansion units? or do i need the expansion units to be plugged in?

thanks for the info... the system shows no update history, and a "current system software version" of: 9.0.1.00.455

right, forgive my ignorance, but how do i know what the latest and greatest is?

both systems are release 5. how do i know if it is fully updated or not?

Firebirdscrambler, that did the trick! thanks so much.... was able to use the regenerated keycode on the new system. question - we had the old BCM50 backed up to a usb drive... can i restore that backup to the new BCM50?

Thanks for the response.... 1) The new BCM50 was registered, recently, by the eprsonw e have doing the keycode regeneration. I have no idea if the old bcm is registered, i would assume it is, since it was heavily keycoded 2) the orginal BCM50 is fried... system failure, we cant access it...

Our BCM50 recently crapped out on us... So we purchased a new BCM(release 5, same as the old one) with no keycodes on it, and had someone regenerate the keycodes for us from our old system. She registered the new system for us, but when attempting to regenerate the keycodes, gets the following...

thanks!

have a customer with a CP100(maybe a 150). Says they lost VM and are getting "inactive feature" when trying to access it. Asked him to check the status lights, he said the 1-4 lights on the left were blinking. I had him reboot it, 15-20 minutes the 1-4 light on the left are solid, and the...

hmmm cant seem to find it. im on the avaya support docs page for the BCM50... is it under a different name? should i be under 200/400?

Thanks! anything tricky i should look out for?

We have a customer that has a BCM 400 and BCM50 and needs to link them together via T1. Is their a document somewhere that outlines what needs to be done to do this, and if so what is that document name(link?). From what i read, it should be fairly straight forward? thanks.

Exsmogger, thanks for the confirmation... and yes, should have wrote 7.0, not 7.1... wish me luck!