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I have a small 3300 Ver. 9 with MIcollab /Nupoint that the customer would like to toggle Night Service on and off from the reception phone(s). Looking to just forward one number (Customers main number) coming in on the PRI. It would go to a simple General mailbox. In Day mode it is to be...

Hi all! I have a new mv250 controller software 6.3 HX with a expansion mod. In the expansion mod are two digital cards for the extensions. Everything is up and working fine. I want to ditch the expansion mod (older intertel) and move the cards up the controller. I have two free bays on it...

Thanks folks! I am familiar with all of those options. Will most likely use Auto Attendant from each CallPilot with dedicated line. Wanted to use routing with pauses and subsequent extension digits, but Speed Dial list might work. Especially if I can make the slot number identical to the...

Thanks for the responses! Would like to avoid the CallPilot AA scenario, if possible. Always a backup, as it is specifically designed to work as an AA, but I am trying to make it seamless. bcmfiftyfan, do you know if the auto answer feature (without DISA) allows for dialing of an extension...

Hi Folks, I have a customer with 3 remote locations. Each has a CICS and CallPilot 100. Am trying to create a back door dialing system using Auto Answer on a particular trunk (line). Regular POTS lines. Am trying to make this as seamless as possible. First question is-can the remote CICS...

Power surge took out several pieces of the original system. Had to replace the KSU. Got a key code for the new KSU, and new software. Everything now working!

Hi! I have a customer who had a power surge, causing issues with the PRI. I saved the database, and want to restore it in another KSU. Will the PRI Enabler Key transfer to the new KSU? I see it in programming, and have a steady green light on the DTI card. Can't make or receive calls...

Hello everyone, I have created a separate network for the Mitel 5000 controller and the IP phones to use because I do not want the phones utilizing the same network as the computers for voice quality issues. I have used a simple Linksys router as the default gateway for the above to route them...

I currently have a PRI connected to a 5000. I have two loop lines in the system that I want to automatically be accessed on dialout if the PRI goes down. How do I configure this? Do I have to implement ARS? What options would I have to do it without setting up ARS. Thanks! Eric Mitel tech

Thankyou Thankyou!!

Thanks, Ok, so set house phone to yes. Have house phone select "ARS access" in the window box for day and night Turn ARS on. Then apply restrictions ...Only problem is, if someone directly selects a trunk by pressing the key, then lifts the receiver, ARS and the applied restriction will be...

Hi all, Our sales sold a customer a analog cordless to go along with a new 5000 that I am to install. I plan to use one of the SLA ports and create an analog extension with the phone. It will select intercom when I press the on button and a CO trunk group will be selected for outgoing by...

Hello my fellow technicians! I recently set up a 5000 at a Baptist Church in key system mode as in I put all the individual trunks on the phone and the extensions automatically select the line pool when they pick up the handset (house phone on ) thereby bypassing intercom and the need to...

Don't have it. Where can I get it?

Thanks! Not sure how to get the patches. Anyone have an idea??

Thanks-Will see if I have it!

Here is a post from some time ago, mentioning a specific CallPilot Audio Player- __________________________________________ sroggero (TechnicalUser) (OP) 18 Dec 07 10:32 **************HERE IS THE RESOLUTION**************** I found the answer on the NORTEL website on their release notes...

curlycord-Did you use the CallPilot Player from the 3.1 cd? Or did you get it elsewhere? You are the first person that I have heard that has indicated no problem with this feature!

Great-Thank You! Where can I get the patches?

Hi, I have a customer who is successfully using the RCC Reporting on his BCM50, v6.0, with Windows XP Professional Web Server. Customer is upgrading all of their machines to Win7, and need to know if Windows 7 is supported, and the exact specs for new Windows 7 machine that customer will be...