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Thanks for the info. We have a contractor looking at the system tomorrow. I'll pass along the info in this thread. Cheers!

I am not an NEC tech. Just an IT manager trying to figure out a few things. Our phone tech has been unavailable lately. As far as I can tell, the extension (which is mine) is not set to go directly to vm. I'm guessing that setting would be in 47-02 like maybe 47-02-09?

20-11-12 was unchecked. I enabled it and tried using the All Calls Fowarding option and it still went straight to voicemail, rings on cell phone and the line is now camped/busy.

Yay, progress! Added a # to the dial string and got different results: Call Forward Busy/No Answer - Seems to be working now. The NEC handset in my office rings four times and then the call is forwarded to my cell. I am able to take the call on my cell. Call Forward All Calls - straight to...

I tried forwarding to my cell phone with All Calls and with Busy/No Answer. Call Forward Busy/No Answer - straight to voicemail, rings on cell phone and the line is now camped/busy. Call Forward All Calls - straight to voicemail, does not ring on cell phone. It looks like we're not using...

I'll try using busy/no answer at the end of the day to see what happens. If it ends up camping a line then I'll have to reboot the system. I'd rather not do that during the business day. It's a CP20 The Main Software version is 10.60.53

Thank you for the reply. 14-01-13 is enabled for all SIP trunks. 14-01-24 is not enabled. I'm not sure if Comwave (I accidentally typed Comcast in my original post...our carrier is Comwave) allows random CPNs. I'll send them an email and find out. Would enabling 14-01-24 for a quick test...

Hello, we have a SV9100 set up with Comcast SIP and we're having a problem with call forwarding. Our users sometimes need to forward their extensions to their mobile phone. When this is set up, call forwarding works fine when the caller is calling from an internal extension on our SV9100...

I have been getting some packet captures and I still have no idea why the lines are getting stuck on Busy/Camp. Here's a sample of what the capture looks like: 160 16:53:19.163932 92.204.172.102 X.X.X.X SIP/SDP 1252 Request: INVITE sip:############@<PUBLIC IP>:5062 | 161 16:53:19.246142...

Thank you for the replies. I'll try changing the setting in 14-01-14 and see if it buys me some time. I'm at the point where I'm rebooting the system a few times a day. I'll start capturing packets as well.

Hello. We're having another issue with our SV9100 system. After a while our system seems to stop releasing our SIP lines. A line or two will show as Busy/Camp and then after a couple of days it happens to all of our 12 lines. Once that happens I can reboot the system which resolves the issue...

Thank you! Dialing 7181 resolved the issue. Cheers!

Hi Everyone, The display on our reception handset (DT500 Series DTK-12D-1) is showing <REST>. Is there any way to get the handset back to normal? It is the only one in our building and I took a look at all of the handset and extension settings and there doesn't appear to be anything set...

Adding the the second entry in the DID table seems to have resolved the issue and the system is now routing incoming and outgoing calls correctly. Incoming callers are no longer getting a busy signal. Thank you for your help!!

Hoping to hear back from NEC today. CorelTech - Will try setting 22-11-01 as our business line once I get a chance to test with our service provider. Daniel RO - Do you mean DID Translation Table Entry 2? Right now only entry 1 has a number set on it (our pilot number).

It looks like SIP is registered. The UserID is showing the pilot number provided by our SIP provider (example 1221234567). ----------------------------------- IP TRUNK REGISTRATION INFORMATION ----------------------------------- H.323 TRUNK: not REGISTERED to GK (SD) SIP TRUNK...

Thanks for the info. I will take a look when I am back in the office tomorrow.

Thanks for responding. I'm a networking guy but I have no phone or VoIP experience so I'm sure that I'm going to mess up the terminology even more. Our phone contractor programmed the SV9100 and has reached out to NEC for assistance. Our SIP provider "camped" the number on the pilot. I'm not...

Hello, we have a SV9100 system that has been switched over to SIP. Incoming and outgoing calls worked for a couple of days and then all of a sudden all incoming callers receive a busy response. Our VOIP provider is seeing a 486 BUSY response when our main number is called. Nothing was changed...

Hello, We recently got a SV9100 system installed at one of our sites. We have been getting complaints from callers who are wondering why the extensions are always busy. It turns out that when someone dials an extension number there is a quick busy signal type sound before the person either...