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in the PC client and of course is the Teleworker option. Good luck

I think that the problem is rigth here, you have to check that the web services are enabled and the token between MBG's are accepted. One more thing there is a diagnostics tab under client deploy, wich are your results if you run a diagnostic with the profile you are deploying the users??? In...

In the client's configuration in the lap there is a button that changes the conecction when you tried from outside (Internet) and when you are in the local network (LAN). As the VPN simulate like if you are attached to the local network (LAN) you have to make the change with this button in the...

Hi Can someone help me to fix a mailbox issue? We have a virtual 3300 Software Load 14.0.3.51 i have already configured the VM (Ports, COS, Hunt Group, etc) i create a voicemail for an extension e.g. 8051 of course that i have already diverted the extension to the Voice Mail Hunt Goup. I have...

Could you be more specific, i understand that the call goes to a Ring Group an then the RG sends the call to a menu node, and then??? what's the specific problem??? THKS

A Couple months ago we have the seme problema but harder, here we have 32 systems in the cluster, and they are producing around 2000 sds logs, the limit for the administrative groups is 20 but you can créate 2 or more administrative groups, this don't have to be nothing with the cluster limits...

Q1 In fact the system can handle 4 simultaneous calls but this is relative because the lines are used to plece outbound calls to, and the time the port is used is only the seconds while the system transfers the calls and the port is again idle to take another call, there is a formula to follow...

Where are you trying to chang it, i mean in wich particular field of the server??? More details please!!!

Answer question 1 to se wich record is asigned to the port go to Voice Mail> System Greetings> VM Greetings there you see the ports and the greeting assigned default all ports have the primary set 1, so if you record this greeting you don't need to do it for each port Question 2 Usually when you...

I was checking some information and i'm sure that the issue it's related with the check box synchronize only dinamic extensions in the synchronization tab in the UCA server i have to disable it but unfortunatelly the checkbox it's checked but appears disable to make any change, some one knows...

Hello, i'm working with the DB UCA's server running in integrated mode in the MAS server, so i have to add and erase the users from the Users & Services panel in the MSL, i have an issue with a user i have already created but in the UCA server is not showing the PGR group, i ran teh sync with...

I really apreciate your help because last week the softphone(Minet) and smartpone (sip) were running with out problems, but we decide to change the fqdn from uca.pgjdf.gob.mx to vmas.pgjdf.gob.mx because in the welcome e-mail all url's are referencing these domain and aditional when you instal...

We have to change the domain routed to the WAN because all links in the welcome email was broked, finally the links work but now the softphone is missing the conection and the logs i can see are: Mitel.Communicator.Listeners.WebSocketListener - Web socket error...

I have a MAS (Micollab) running the versión 5.0.216.0 the UCA Mobile it's running perfectly in Android phones but when i want to configure the app after the instalation in the first step where you put the domain, user and password, when i push the test connection fails i thing this issue it's...

That have to be related with the carrier even when you have DID's when you go out to the PSTN usually you "use" the pilot number because the calls not uses always the same chanel to go out, when you dial from the PSTN to the ext. you use a DID but this DID is not restricted to one chanel in a T1...

You have to check the COS of the IP trunks and of the set in the 3300 aposite side where you don't see the info, in the COS there is an área where appears all the related with the display of the phones if ANI and DNIS calling/called party have to be show, and if you put the pointer over the...

In the WAN side unfourtunatelly you can't see the smdr because the system is deployed in the LAN side (assume), and a NAT will not work, what you have to do is to deploy the call accounting in the LAN side, or to give to the 3300 controller a public address, unfourtunatelly you have to consider...

Access denied refears that the system is applaing the COR that you have programm to this kind of dial (1 800 + digit string) in ARS of cours that is related to the routes, and the routes have a COR in this case is this COR that you have assignated to this kind of ARS string (1800 +) the reason...

Yes its present!!!

I put to extensión in a PGR GRP ext 1 (1670 5230e phone) ext 2 (7670 Sip Phone), when i dial the PGR (1670) itonly rings the deskphone the sip phone not rings, but if you dial direct 7670 it rings? Any idea of the issue}}' Thanks