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In case anyone wants to know, despite being told that this wouldn't work, I tried resetting the config and security settings by way of the reset button. Guess what? It worked. I then sent the config back to the control unit (with a the default Admin password) and we're golden! I'm not sure...

We must have different manuals. All I see about security settings in mine is page 138, Defaulting Security Settings, which I've already done... twice. Basic Mode docs are sketchy in the first place and this being 6.1 is even more frustrating. Regardless, I have multiple backup plans prepared...

Yup, I reset through the DTE port before starting this thread. That's why I'm so damn confused and was hoping that someone here would know what's happening.

Since you seem to be aggravated by my situation, perhaps I should be more clear. I started installing IPO at version 7.0 and this is the first pre 7.0 that I have taken over services. The previous vendor is out of business and cannot be found in order to get the Administrator password. So...

I did.

None of this is working. It doesn't make any sense, either. I've done the DTE securty reset and tried every password recommended. I guess recreating is my only option. That's fine, I guess, but it just doesn't make sense.

Thanks for all of the feedback. I do not think that I logged into security afterward. In basic mode, the password is set in the config so that's what I was focused on. I will try this tomorrow and will respond with the results. Thanks again

By starting from scratch, I was referring to resetting the system completely, then sending the config back (with a different password, of course). The issue that I have with this is that the customer will lose their voice messages. They may have to get over that inconvenience, but I'd rather...

Just use the R9.1 UPG ADI LIC. I bet that your vendor is using a licensing source that takes a screen capture of all the licenses release for that particular FK # . At least that's what's happened to me before. If that's the case, they are not trying to sell you another Essential license...

It seems that I may have to do that anyway. I'm just always apprehensive to clear out any system. Never had an issue doing it with IPO, though. At least, not yet.

I'm taking over the services of an existing system running 6.1 in Basic - Partner Mode. The previous vendor changed the Admin password. No big deal, just reset the security settings through the DTE Port, right? Well after doing so, I still cannot login with Administrator/Administrator or...

Nope, that's not it. Tried it before making this post and again after reading your response (just in case).

I've been a member since 2011 but this is the first thread that I've started. First off, I really appreciate the help that this forum has provided and I do try to put stars on the occasional response when I find it helpful. Again, thank you. Now on to my situation. I'm taking over the...

I've often had to reset the external feature codes when moving a voicemail to a new KSU. First, just try dialing feature 903 to register the codes. If that doesn't do it, press feature ** XFTEST, password is 266344, then test and reset each external code. Afterward, wait 5 minutes and try...

I'm assuming that you are using POTS lines? If so, I would change the cable between the KSU and demarcation. Next step would be changing the ATM, or Combo card.

I agree with QueBall. I'd say 90% of my dead Call Pilot calls are simply the power supply. I keep one in stock at all times.

Ok, I'm going to assume that it's for future use. That really stinks but at least it will be available in the future (i hope). Thanks for your input.

There is indeed an option for centrex transfer. It's not explained in the help section, but there is clearly an option for it. I just need to be educated on how to use it. Perhaps it's new with 8.0? Regardless, selecting centrex transfer doesn't work. Can I build a flash hook short code...

So it will work with Voicemail Pro? That's great, but it won't be cost effective for most small businesses. Why is there an option for centrex transfer if it will not work on embedded?

I've been beating my head against a wall all day and I sure hope that you guys can help. I've recently picked up the IP Office product and I'm trying to do a few things to somewhat emulate the BCM that we previously supported. I've figured out everything but outbound transfer. In short I want...