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Thank you janni78, I will try this tomorrow and let you know how it went. If it doesn't work, the KB article suggests re-imaging the UCM and rebuilding it. I may have to do that. It doesn't give you a link with the information on the procedure to re-image, but I will try to find it if...

A customer of ours has an IP Office running 9.1 with a UC Module V2. They had Voicemail to email being directed to their MS Exchange server but they recently migrated to Office 365 so they need to change the SMTP IP Address in VM Pro. I found out that the credentials for the UCM were changed by...

I have seen many of my customers been hacked through voicemail but I never knew other ways of configuring AA. All I would usually do was to change passwords from default or from something easy to guess. Using ports as RADs sounds like a more secure way of doing AA. Would that allow me to use...

Thanks again kwbMitel! So all I need to do is add Mailbox licenses? That is good news because we have some we can assign to them.

I was looking for an answer for why the Voicemail section in ESM on a 3300 would be non-existent. The closest thing I found describing my circumstances was in thread1329-1707221 but that still doesn't answer my question. My customer (a Hotel) migrated from an SX-2000 Light with NuPoint...

Good information kwbMitel and jpruder. Hopefully others will be able to use it.

Just wanted to update the thread to let you know that I did the migration manually as it was suggested to me. The only obstacle I encountered was that the extensions that were registered as "Guest room extensions" were not swappable, so I had to take them out of the Guest room list, swap them...

Thank you jpruder. Any other opinions out there?

Hi All. I have a challenge that I need to make as painless as possible. My customer (a Hotel) with a 3300 Controller running MCD 4 has two peripheral Cabinets off a dual FIM Module (Cabinet 2 and Cabinet 3) which host Administrative extensions and Extended Peripheral Cabinets off the two Per...

Happy New Year to everyone! Sorry for my delayed reply. WCeightoh was correct. Once I logged in as one of the Power Users I was able to get access to the plugin download and install it for the customer. Then I went on vacation and forgot to update you. The customer later opted not to use the...

I have a customer with an IP Office 500 running Rel. 9 and a UC Module running VM Pro and One-X Portal (ver. 8.1). The customer wants Power Users to be able to dial directly from their Outlook Contacts and he read on the internet that there is an Outlook plugin that can be downloaded from One-X...

Any developments on this since July? One of my customers wants the plugin installed in Outlook to dial out from his contact list and I have never done it. Any guidance on this would be useful. Customer is running Rel 9.0 with One-X-Portal off a UC Module.

One of my customers has the same problem, so any suggestions would be appreciated.

The software I had tried before unsuccessfully was SP3. I downloaded MCD 4.0 SP4 (load 10.0.4.26) and installed it on the MXe III successfully after updating the licenses to 4.0 in AMC. My backup restored nicely on the new hardware and my customer was up and running again. I decided I will...

Thanks for the helpful tips. If the 4.0 SP4 install works, I am sure I will have to upgrade to MCD 5.0 before I can get to 6.0

I doubt it was SP4. I am going to try to download that sw version and install it on the MXe III. Thank you for the suggestion.

My customer's 3300 MXe running MCD 4 became damaged due to electrical issues in their premises (motherboard and IDE Hard Drive). I got a brand new 3300 MXe III runinng MCD 6.0 which I tried to downgrade to MCD 4 to then restore a backup of the database into it but when I tried to do a full...

Thanks kwbMitel, I was afraid I would get that response. Hopefully Mitel will take care of that in the next software release. In the meantime, I have some passwords to collect and some users to upset.

Just upgraded a customer to a 3300 MXeIII running MCD 6 SP2 and I am setting Embedded UM integration with MS Exchange. In the user mailbox settings Mitel Documentation only gives you the option to enter the user's email address and password. I read in another Forum that with Office 365 you can...