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***it could not answer the calls properly.

Problem resolved: The system had a mailbox built for the fax machine so every time a second fax came into the system it would leave a message in that mailbox. The system had over 2,000 messages so it could answer the calls properly. Deleted the fax messages and the voicemail started working...

IP office 8.1(69) Embedded Voicemail Internal and external calls that are transferred to voicemail drop right after you hear "there is no one here to take your call" the call is dropped right after. You can see the call in system status for the amount of time the message is played. It...

We have a BCM400 release 3.0 with a PRI connected to a DTM MBM where incoming calls get a busy from the outside. Dialing out works fine. this system has been in service for awhile so the programming shouldn't be an issue. Verizon claims the problem is on CPE side.(typical with them) BCM...

Just fixed the problem again and according to Avaya support the bad power supply killed the hard drive. In the CLI during boot up of services Pdrd_db_init FAILED was happening and won't let the system initialize and boot into service. If you see that service fail you need to replace the HD and...

I had the same thing happen so I replaced the HD and the power supply. I loaded keycodes and the patches that were installed with the backup and restored the backup. Everything tested ok. The building had a power outage that night and the same thing happened to the BCM450. I am waiting on...

Thanks I will try it out and let you know, Thanks.

Is there a way to convert incoming digits in a BCM? We have CS1000 that is connected to a BCM using SIP trunks. Their old CallPilot number 439. Now that number in a DID in the CS1000. We would like to convert that to unused number like 500 coming from the CS1000 and have 500 point to 439 in...

We are trying to get BSR222 to connect to a Contivity 1750 server that has an Untangle firewall in between. We can see them connect and can ping the 1750 but the IP phones won't connect. If we use the client software on a PC we get the checking for banner text and then it times out. If we use...

Callpilot 5.0 just installed this weekend.

When the message email is received by a client, a read receipt is requested to be sent back to the call pilot server. The call pilot server doesn't accept the read receipt, and thus doesn't turn off the MWI. The email server is Microsoft exchange 6.5.7638.2 running service pack 2. Thanks in...

When the message email is received by a client, a read receipt is requested to be sent back to the call pilot server. The call pilot server doesn't accept the read receipt, and thus doesn't turn off the MWI. Outlook server