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Hello, We are having trouble with NEC SV8100 speaker phone, the incoming caller can barely hear and it cuts out. The phone is setup for handsfree operation (15-16), and the speaker key is activated and MIC light is on. I appreciate any type of help this issue. Now everyone wants a headset due...

Hello, Recently I completed SV8100 Rel. 2.0 install - not IP phones. I am curious why there is no usage on inbound trunks for DID's. NEC installers required that we have 6 hunt group inbound for DID's and 6 outbound trunks. If employees are dialing directly to DID's would there be no usage on...

Great,I was able to log in and make changes. Thank you. Another question is how to change extension to have unrestricted access (long distance dialing). I've been looking and cannot find that area.

I managing newly installed SV8100 at new location besides Nortel Option 61. There are some basic system admin changes that I would like to try on SV8100 for example to change the incoming ring tone and intercom ring tone per extension or is it system wide change. I appreciate if there is any...

The phone vendor did busy out the bad circuits so we can receive inbound calls (over a week ago) and we do have busy signal from to time. It just took too long to reach to this level of troubleshooting with vendor. Now it is the local carrier that can delay only we have the urgent request in...

Hello, and thank you for your response. The analog DID's do not work every time 1-5 and the #6 works The local carrier determined that there are bad pairs to this facility and referred to Engineering to route all on one pair to the facility. We need Engineering to work on it fast due to...

Hi, it is big problem since 12/29th install. Please notify if you have experience with this type of problem, it is new install and we ordered 6 DID hunt inbound #'s. The main # in the group when answered you hear a buzz, hum and dead air some times. The local carriers said it is good at the...

Great information for list of dealers, and I requested many changes on the agreement and scope of work which was a bad sign already prior. Now I am holding payment until the major issues are resolved. I will meet with project manager and owner today,and with the director of operations at my...

I appreciate the responses; due that the vendor has not been able to fix issues since install date 12/29/08, I need to know our options. If the vendor cannot fix the problem we need NEC expert tech that can get into the system. It appears that we have to keep this vendor until the 1 year...

I appreciate the fast response and tips on the manauls, and do have more concerns: if the dealer registered - would it be under our company name or dealer? The phone system is not even working correctly which I need to resolve issues. I want the warranties registered under our company name...

Hello, I telecom admin managing multiple sites for Nortel and new NEC SV8100 install. I am requesting operating manuals, software registration - something indicates it is registered to our company for ownership. Also user guides. The supplier sends copies of operational manuals as zip file...

I now have an understanding of routing thank you,- We have 400's DID's pointed at a supertrunk routing and if down outbound can be routed out. Warehouse NEC - I feel ok about changing from 4 DID's trunks to 6 due that all routing is on DID's and we will have 200 employees at the warehouse to...

We have Nortel switch with PBX backup trunks and T1s, when the T1 goes down the DID's can dial out on the PBX hunt group - the 3rd route group. I suppose Nortel offers more diverse solution. Thank you for your response.

Hi, I am not familiar with this system and it is to be installed on 12/17 for new warehouse at another location. The first problem is that they wanted 4 DID tunk incoming and 8 PBX trunks for outbound/inbound. I changed to 6 DID incoming and 6 PBX trunk and increased hardware trunks from 4 to...

Another setback not having the basic options, and thanks for the features. I did have request from executive to have no ring on the second line while on conference call; so I changed the key 01 from SCR to SCN. Only flashing pointer, and that was hit with few executives! Well back to no ring...

Hello, thank you for the response with the FITA and that is good to know feature which I have introduced the option to the salesperson. Within week I had to change it back due that there were too many rings while on the phone.

Correct, it is the terminal that displays the details that I copied from printout. Thank you.

Hi- Thank you for your response. I did not change any # info, just sent the response message. Someone highlighted and underline words that acutally reads better. I would only be happy to know if there was an error on the programming so I could fix it! I have discussed with the employee if the...

Thank you for your response and hopefully this answers the questions: 1. Does not happen to everyone's phone only out of random - inboud calls only. I have heard - except for this one person it is more often. 2. Main auto attendent memu - "If you know the extension of the party you are trying...

I manage a mid siz company phone network - Option 61, Release 21 and Meridian Mail Release 13. There is ongoig problem on M2216 that when the customer enters extension number thru automatic attendant the call rings directly to the voice mail - not on the desk phone. Employee does not use call...