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Thank you for your response! Am I correct in assuming there is no need for a course and that is why I am not fining one?

Hi guys, We are going to install an IP Office Select Edition in the near future. Does anyone know if there is a course that should be taken for this before installing or is this the same as Server Edition but more users? I do not see anything on Avaya Learning as far as a course. Thanks in...

That's great and I will definitely use that but is there something smaller that I can handout to the agents as a quick reference guide. I appreciate your help!

Hi all, We are about to go live with our first IPOCC tomorrow and I haven't been able to find any end user documentation such as a quick reference guide for the agents. Does anyone know if there is anything like that out there? Thanks in advance! Dan

No, you cannot us a RAD on any BCM versions.

Sorry...... We are running Contact Store 7.8.16 and IP Office 8.1.56. Thanks, Dan

Hi All, I am having issues with Contact Store where we are getting "Apache Tomcat/ 5.5.25 error report" when trying to pull up recordings. We have uninstalled and reinstalled several times. After the reinstall, it works for about 40 minutes and then happens again. We are really getting no help...

Thanks guys!!

Hi guys, Is there any way I can block an incoming call based on its caller ID in system programming? Thanks

Hi guys, Do you need to have a expansion keycode for the SRG 50 or does the SRG keycode take care of that for you? Thanks, Dan

Hi guys, I'm having a problem and I hope you guys can help me. The customer has : IP Office 8.0.18 controll unit 2 TCM 8 Cards 2 Combo Cards 1 DS30-A Module 1 16 port analog trunk module 13 POTS LINES (8 on the controll unit and 5 on the expansion module) System is grounded Once the system...

Anyone???

Thanks for the info! Dan

Even though when I hook it up it has the exact picture of the BST Doorphone and it says it is a BST Doorphone in System Status?

Can you change the way the caller ID comes in on an IPO R5 7.0.28? I want the caller ID to show # instead of Name. We are using Norstar/BCM phone models T7208 And T7316. Thanks in advance. Dan

Hi Guys, I have a IP Office R5 7.0.28 with a DS30A and I am trying to get a BST Doorphone working. When I Hook up the doorphone, the user shows it as a doorphone with the picture of the actual BST doorphone picture. When I look in Systen status, the device shows as a "BST Doorphone". So it seem...

Had a problem with a NAM 4.1.05 (HARD DRIVE CRASHED). Changed out the hard drive and now having problems with Centralized voice mail. I need to get the acces version to 6.02h but it says I need a security keycode. Can anyone tell me if I really need it and if so, how I obtain it. Any help would...

Had a problem with a NAM 4.1.05 (HARD DRIVE CRASHED). Changed out the hard drive and now having problems with Centralized voice mail. I need to get the acces version to 6.02h but it says I need a security keycode. Can anyone tell me if I really need it and if so, how I obtain it. Any help would...

If you do firebird, I would greatly appreciate it!! Dan

Hi, Anyone know where I can find BCM 360.067_Cumulative 99.0 Patch or Core wi 6.04 because I have a hard drive down and I know that you have to be on the same core version as your backup. I have tried Avaya engineers and they told me that they don't even have that in their archives because it...