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All the WAV files copied from VAL-ANNOUNCEMENT TN2501AP boards don't have the correct file sizes (much smaller sizes) and none can be played back. The same operation was tried on different VAL boards, different PCs. I was able to do this with no issues. Avaya Announcement Manager 4.0 is used to...

Yes, I finally cleared all the alerts, thanks again for your help!

The Crisis Alert ("crss-alert") button at the attedant console is still up after an emnergency call made a while ago. Now if it is pressed (clear the alert?), it beeps and it jumps to another extension, how can this button be cleared? Thanks in advance!!!

Avayasmith, thank you again! Yes, I did check this segment. If it's the only thing my carrier has to do, what will I send on with "send name = y"? The trunk group name? Thanks!

Many thanks, avayasmith! You response at least confirmed what I told my carrier based on what I know about our PBX's capabilities. I thought that I could send out the name of the trunk group (like "CUST DEPT") with "send name" set to yes. What does this do exactly when set to "y"? Thanks again!

I'd appreciate the help with this feature: I need to send out something like "CUST SERVICES" out to our PRI-type DID number, the PBX is Avaya CM4.X. "public-unknown-numbering" command only allows us to send out a valid DID phone number not text. Again, thank you in advance!

Should this work? I dial an external number as a conference party (after an access code is entered), then I hit "Conf" feature button on my 8410 digital phone, the Service-Observing code (e.g. "345") plus the extension to be observed (e.g. "3218"), then hit "Conf" again. I was able to observe...

I got it to work, thank you all for your assistance! This is exactly what I needed. By the way, we have ACM4.

Is it possible to make one announcement (e.g. 1234) to be available on more than one VAL card? The idea is to have multiple VAL card play the same announcement at the same time. I need this tonight, any quick responses would be appreciated! Thanks in advance!

dufus2506, Thanks again for the link! The device we will install will be provided by one of our clients and we have no choice. TELink 1200a will be the device.

Thank you dufus2506 for your valuable information!

I need to add second music-on-hold to the system (S8700 ACM4). Currently, our first and the only music-on-hold source (a CD player) is connected to an AUX Trunk port "through" a device called "909 Universal Coupler". Is this device required for any external music-on-hold device? Thanks in...

Yes, some call records are missing in NICE Analyzer. I did check the previous or next interval.

There are some foed disconnected calls on this DNIS if no agents are staffed. But either forced disconnect calls or ACD calls simply do not add up for some intervals. For example, NICE Analyzer has 4 call records for an agent between 10:00AM and 10:30AM but CMS "hagent" table has 5 ACD calls...

The call volume varies for this particular DNIS, anywhere from 200 up to 1000 calls a day. I have 30-minute interval in CMS. Also, due to the nature of this program (TV/Radio commercial generated), we do experience call spikes.

This is the vector: 02 announcement 4321 03 queue-to skill 99 pri m 04 wait-time 12 secs hearing ringback 05 announcement 1233 06 wait-time 24 secs hearing music 07 disconnect after announcement 4142

The VDN I've been investigating is measured by BOTH (internally and CMS or externally). The number of call records in NICE Analyzer is always less than the number of ACD calls in CMS VDN reports (interval, daily, etc.) for the same VDN. I even analyzed the total number of all measured contacts...

I did find one file loading error on NICE Analyzer, it failed to load "synonyms.xml" due to some invalid characters in one of the VDN names. The failed VDN name is not the VDN that is missing call records. It seems to me that this file includes all the name definitions of agent loginID numbers...

I checked all the logs, on CMS "/pserv/ech/echlog" and on NICE Analyzer logs, no failed FTP logged. Also, no currupt files are found on NICE Analyser either based on NA log file. Is it possible that the data some time isn't captured at all? In other words, the 10-minute FTP session "cvx_ftp" on...

multibus2, Thanks very much for your insight! The issue we're having is that NICE Analyzer is missing some call records measured by CMS as ACD calls, for instance, a VDN has about 520 ACD calls a day based on the CMS reports, but we only found 515 NICE Analyzer call records (90-99% but not...