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Would these be the certs that you load on the System Platform? Go Daddy are the certs we've loaded in the past, for the SAL, but we are not using services VM on this LSP. Am I in the right place?

I have never created a directory in Linux before. Do you know the process for that?

This is a direct to CM PRI circuit and it's for incoming calls, not outgoing, so i don't think changing the route-pattern will affect this. I think that the carrier is sending this, but they are disputing me on this.

Good morning all. We have an S8300D - CM Operating system: Linux 2.6.18-400.AV2xen i686 i686 Built: May 19 07:17 2015 Contains: 03.0.124.0 CM Reports as: R016x.03.0.124.0 CM Release String: vcm-016-03.0.124.0 Publication Date: 04 October 2012...

This is from a customer of ours from the U.K. THUB10 trunk 205- Calls are being received prefixed with a comma Please run a trace on trunk 205 to establish if calls are being received in the incorrect format, or it is happening on Avaya once the call is received. list trace tac 2025 Page 1...

Good day all. Have a customer using CM Messaging auto-attendant main number. All user extensions are non-DID 3-digit extensions. The extension in question is x-ported and is unconditionally forwarded to an off-site cell phone number. When a caller from the outside calls the main auto-attendant...

Good day all. Have a customer with Valcom VIP-801A paging endpoints with 9620SIP station endpoints, configured in the session manager for connectivity. SIP Phantom phone used for paging - An ATA device is being used as a SIP endpoint at all locations. I checked the System Manager for managed...

Thank you. We found that there was location dialing set up to a CO trunk-group that is no longer in-service. We changed the route-pattern to only active trunk-groups and it is now working correctly. *** CASE CLOSED***

Good morning. I have a user, digital 2410, trying to make a 911 call. Phone resides in media-gateway 3 and trunks reside in media-gateway 1. MG001 and MG003 are in different locations. When user dials 9911 (setup in the ARS and works if dialed from MG001), the digital station in MG003 gets a...

I have opened a ticket up with Avaya. When we changed the IP addresses on the old server, it corrupted the CMM. It would show as down. You start the messaging and it never starts correctly. Our bench lab engineer told us to reload the server. Patch it. Then when it comes time to restore, only...

We are trying to change the IP addresses of this server to put it on the network. When we restore the OS file, it crashes the CM messaging, after we change the IP addresses. This has happened several times. Any way around this when changing IP addresses?

Jimbo, thanks for the response. What does OOBM stand for? What does it do? Where do I find it in vSphere? Thanks...

Recently swapped out an S8300 server, CM 5.2.1. Installed the new S8300 server and loaded the existing license file that we've had. Same MG serial number no change. Getting a license error, error type 3391. Test the license long and it fails test number 19, error code 1. Also says, Platform...

All, Recently loaded Util_Patch_7.0.1-0.0-12.noarch.rpm (Feature pack 1) via putty. While loading it, I could see all the processes run and it completed and showed that it loaded successfully. After the patch load, the PSN states that the VM needs to be restarted via the VSphere console to...

Thanks for the responses. I am the BP vendor. I'm not on-site. I've asked the customer if they've ever had anything inserted in that slot and according to them, they said there never was a board in that slot. it was always empty. I'm leaning towards software corruption and I'm going to open a...

Thanks for the response AvayaTier3. It's what I suspected, but needed a second opinion.

Good day all. Have a minor alarm for an analog board in a slot. Need help to clear this alarm and error. Test of the alarm shows no board inserted. Cha circuit shows nothing programmed, but that board type is not allowed. i can't seem to clear this alarm out and the customer states that no board...

Somehow the Apache Tomcat 8.0.18 software got installed on my PC. It states that its a JAVA servlet app?? Not really sure what it does and I don't see it in my services. Should I remove this or just stop the services? Oh and by the way. Thank you for all your help so far!