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i had this issue yesterday. I downloaded J100-IPT-SIP-R4_0_3_1-111819.zip from support.avaya.com uploaded the .txt & .bin files using embedded file management to the system\primary folder. Rebooted the phones & the came up. The problem that i saw was that the jem24 had a newer version on them...

there was some errors as the system used to be connected to another one before they moved. I cleared those out. The system is a few years old & I guess its possible that its a power supply problem. I've seen these go out over time. So would abnormal termination mean a loss in power? When the...

I agree with TouchToneTommy I've seen this happen before. Usually what happens is that the speaker is jacked up to MAX and they try calling out and the CO hears double digits. It would be interesting to see what would happen if they picked up the handset & hit redial

I have a client that has had their IP500V2 9.0.300.941 system for a couple of years. Recently their system has decided to do a random reboot. This has happened twice in the past week. The only common thing that i can find is one person was on the phone & an incoming call came in, then the system...

this seems to have resolved the issue.

We are having the same issue. The only common denominator we had was the same version of IPO & the same provider. In this case Charter Comm. We are going to try this Andhee & see how this works.

I love putting my toner on a paging system. Freaks everyone out. I typically use Valcom equipment without any amplifier unless i need to do zone paging as the valcom stuff is self amplified. I usually setup a button on the phone with the action=dial paging action data= ext# of the page port...

Thanks for the help all. We found out in both cases that it was a phone issue. Both phones were 9508 series and in one case it was a key problem. Replaced both phones & the problem went away.

It is an internal paging to the phone sets. After the initial beep from the phone you get the tone. Both systems are setup the same way. Standard hunt group. No queuing, no overflow, no vm and yes they are setup as collective CW. Im running a monitor right now to see but i cant see anything out...

Hello all. Great forum!! Have found this useful many times and have applied the advice on here to solve many of my phone issues. I have the same problem with 2 different systems. 1 of my customers has an IP500V2 8.0.(18) with 137 extensions. This system has been operating for a couple of...

I have had this happen to me before but it was intermittent. Ended up replacing the phones under warranty as this occurred about 6 months after the install. i had 3-9508 phones that were all out of the same batch.

I did find the answer in the 9500 series user manual. 9508 Phones These phones support BM12 button modules. Each button module provides the phone with an additional 24 buttons (2 pages of 12) which can be used as appearance buttons and or feature buttons. Up to three button modules can be...

I am currently having an issue with getting a BM12 side car to work with a 9504 phone. I have it hooked up with a 1151C1 adapter and it will not power up at all. I have several of these running @ the site but they all are connected to a 9508 phone. I tried swapping out the sidecar & power...

I used to use Valcom V9940's & Bogen UTI-1 to make paging work on just horns. But it was hit & miss on simultaneous paging. So what I have done is take an 6p6c screw terminal biscuit, put an 620 ohm resistor between Tip/Ring, Attach your lead wire to the same contact to the T/R of your speaker...

Ok Guys Went on site today, I turned on LS disconnect. tried to forward out & got a busy signal. I tried to call the extension internally & I got a busy. This was after I turned on LS disconnect on that it stopped forwarding out internally. I tried the pause, I tried the area code. I made sure...

I searched the site 7 found where I can set this at. Im going to go onsite today & check it out. BTW these are phantom exts for calling out purposes only. there are no phones sets attached to these extensions.

Here is the test ext i was working on & Tommy, where would I check Reliable disconnect? A EXTENSION INFORMATION A Extn SS/PP Type A 487 3/23 4412D+ A CTI Link : No Alarms: ACTIVE A Pool Access : A Page Group : A Primary Coverage...

ok, i will post a print of the extension that im testing with tomorrow. I know that i turned it on. yes all stations require an outside line to access a trunk. would VM screw it up???? I dont need VM on these stations at all only to call out, however these outcalling stations do change on a...

Thanks for all of the responses!!!! Yes, all phones first presence is SA Ring & everything has a TAC of 9. The system is in Hybrid mode. my bad on the version it is a V4 So does the forwarding have to go out on a SA Voice?

Hello I have a Magix V5 R7 with a PRI & I am trying to forward 3 D.I.D's to cell phones. I searched the site & picked up some good tips on how this is done. I have been able to get this to work on an internal call but not on a outside call. I had setup a test extension (an 4412D+) programmed a...