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thanks for the reply, I have a question for you. I have my A+ Network+ and I am working on my CCENT. do I need to do the second half of the CCENT (CCNA) before I can take the CCNA Voice? in other words have the CCNA then the CCNA voice? Tina

I have an end user of a 7925 who wants the ability to forward calls to a different extension without answering the phone. similar to how iDivert forwards callers to voice mail. is this possible? Thanks, Tina

intermittent Phones are stuck on configuring IP. I have deleted the phones and set them back up and I have also deleted the IP address in the DHCP scope. eventually it will obtain an address. Any ideas? Thanks Tina

Currently we have 7942 phones setup in call manager. I need to add a new 7962 for the first time. Do I need to identify this device somewhere in the system? I am stuck on configuring IP. I went into the settings on the phone and I see it have a valid ip/gateway and subnet mask. Thanks, Tina

I know we have the capability to port numbers from Nortel to Cisco. Is it done from the Nortel side or the Cisco side and how do I do it? Thanks, Tina

Thank you, I'll give that a try.

I have a 7962 phone that I need to configure. I entered **# but it does not let me change any of the settings. It was used at a different location, there a way to reset to factory settings? Thanks for the help Tina

I am replacing a 7925 and the user has enteries in her phone book that needs to be transfered onto the other phone. Is this possible and how do I do this? Thanks, Tina

Nortel CallPilot Manager version 05.00.41.112 M3904 Thanks,

The message waiting key will not turn on when there is a message. This phone has been in service for years and has worked fine. About a month ago the light stopped working. Replaced the phone with a known working one and still the same results. Any ideas as to why this will not work? Thanks, Tina

will a M2616 phone work on the Norstar phone switch? I currently have on our Nortel cs1000 and would like to put it on our Norstar system. Thanks Tina

Desktop seat licenses, is that what is used for call pilot to outlook integration? Thanks, tausloos

How do I find the number of seat licenses and how many are in use? Thanks for your help.

just added new Cisco phones to our wireless network and in one area (x-ray) we are now having an issue with the phone cutting out and warbled. I replaced the phone and got the same resault. I stand under the access point and I have full signal strenght and it still happens. could this be network...

just added new Cisco phones to our wireless network and in one area (x-ray) we are now having an issue with the phone cutting out and warbled. I replaced the phone and got the same resault. I stand under the access point and I have full signal strenght and it still happens. could this be network...

I got it working through the CUCM Administrator configuration but I need to know how to enable the Headset Hookswitch Control on a Cisco Unified Communications Manager Express? Thanks much for your help

thanks for the help.

How do you change the number of rings before voice mail answers? right now it is set to 3 and that is not giving them enough time to answer the phone. Thanks for your help.

I am installing a Plantronics headset and I need to enable the headset hookswitch. Can someone point me in the right direction? Thanks for your help

Thanks for all your help. I was able to accomplish this. The xfa was the ticket.