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Hi - Can a call to a voip phone be setup to divert elsewhere if it becomes un-registered. That has to be separate to the existing cover path. Cheers

Guy's - Can Avaya Aura Messaging be managed via telnet or ssh command line using Avaya Site Administrator? I know this is possible using CMM.

Will an R14 CMS talk to CM version 6.3 ?

Anyone know how to search ITB directory by First name (not Surname) from the "Call number or name" field ????

Hi - I have CM5.2.1 I want to queue calls to 1 skill that is answered in 2 locations. How can I create a vector step that will allow an emergency skill to prevent calls queueing at 1 location ?

Guy's - Has anyone got a doco on how to configure Prognosis to monitor dsp traffic on Avaya gateways.

Guy's - Anyone know how to configure the MBT to backup ACM to a compact flash reader ?

Guy’s, I’m migrating an S8700 to S8800 system with new port networks. Will the new system work without the licensed IPSI (it will be running a 24hour system). I want to test the new system before going live with no downtime for the old system ??

Bump

Guy's, I'm upgrading a CM5 server from S8300 to S8510 (Dell1950).I plan to copy the xln file across along with the .pwd & .lic files - Any known gotcha's ? Can I restore the IA770 translations in the same manor ?

Guy's - I want to change my dial plan from 4 digit to 5 digit stations. Will I have to delete all subscribers on the Voicemail to do this ?

Guy', The fix is to load CMM patch A082rf+a & C1113rf+a Cheers

Guy's - What was the fix for this ? I'm in the same boat !

thread690-1527351 Guy's - Has anyone has issues with Map-d when upgrading from CM3 to CM5.2 ?

Hi, What is the command to change the IP address on a G450 gateway ?

Hi, I have a CM5.1.2 S8500 with EAS. Is it possible to pipe MOH / Radio to agents when they are not on a call ?

You need to add some call classifiers - Are you using alot of 'collect digits' vector steps ? You also have issues with bloackage in port network 3 - try spreading the traffic across your system.

If I upgrade my call centre from CM3.1.4 (Call Centre R3)to CM5.1 (Call Centre R5.0) will I miss out on anthing if I don't upgrade my R13 CMS (Netra 210)?

Has anybody got a doco on how to configure a pair of AES servers (4.0.1) for redundancy to NICE & Witness call recording systems ?

Hi All - I have an S8720 CM3.1.2 using ACD EAS across our main site and 4 G700 gateways. All agent log into skill 1 to take calls at each site. Question - Can the call flow to an agent be managed based on limited bandwith I have between gateways? My trunks evenly distribute calls between the...