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Following up thread940-1590784 with a fix. Our call centers use 5420 handsets and the Avaya AWH-55+ wireless headset. Our agents answer calls by pressing the headset button on the 5420. We were having a problem where 3-5% of the time the caller would be disconnected upon pressing the headset...

Using IP500s (4.2 and 5.0), SCN, centralized VM (4.2), and CCC 5.0.68. CCC is running at the central site (with VM Pro) and one other site (out of 6 total sites in the SCN.) Both the CCC sites are 4.2. The two sites with CCC use a projected PC wallboard to display the number of calls queuing...

Hboogie- You may want to review this thread: http://www.tek-tips.com/viewthread.cfm?qid=1456995&page=1 It discusses a pre-6.0 method for embedded VM auto-attendant direct dialing of extensions without the need for a leading digit, # or *. If your extension dial plan "fits", this brute force...

Also, R6 GA is now available for download at: http://support.avaya.com/css/appmanager/public/support/Downloads/P0160

This link should get you to the IP Office R6 Technical Bulletin: http://support.avaya.com/css/P8/documents/100075176 My read of the documentation suggests the first digit of your extension dial plan needs to match the DialByNumber action in the embedded VM auto-attendant. If you're currently...

It is indeed. The kits are downloaded (ahead of the crunch?) and media burned (DVD for Admin.) Admin 6.0.8 is a much larger kit, CCR 1.2.2.78 is a much smaller kit. Gosh, now what? Need to get an upgrade license (or an IP500v2), then, other than bench testing, nobody really runs GA software...

Thank you for the prompt reply and information.

OK, at some risk of embarrassment, I can't seem to search this forum (using the Search button in the tool bar) and find recent threads. For example, a Search with defaults for "call disconnect" or "hunt group overflow" finds many threads, but the newest thread is late 2007? Changing Search's...

Thanks Andy for your posts. Although there is some conflicting information from the user community, it appears the disconnect problem is not related to which button is used to answer the call. That is, answering an alerting call with the headset TALK button does not solve the problem compared...

Page 20 as in "Suddenly the call is dropped. (Talk indicator on the headset and base will not be illuminated.)"? I will try (and should have tried) the suggested steps. However, I don't think the page 20 description quite fits. Perhaps my post's opening sentence should have said: ... an...

Anyone experienced a problem where an incoming call is disconnected when answered using the headset button on a 5420 (with a connected AWH-55+ headset)? We use IP500s at multiple sites with DS8 cards connecting 5410/5420s handsets. Software is 4.1 and 4.2. Systems and handsets/headsets are...

To baldwincl - what a simple and creative solution! Star from me too. To everyone who has participated on this thread looking for a solution to direct dialing of an extension using embedded voicemail auto-attendants, baldwincl's suggestion works well! With some programming effort, you can...

I'm sure most will agree embedded voicemail isn't particularly robust. Still, embedded has improved and can actually work well in quite a few situations. Embedded lacks (at least) two major capabilities: dialing an extension directly, and, a names directory. Virtually all modern telephony...

avayaitup - Any particular software version(s) where virtually all embedded voicemail cards suddenly become unrecognized by the system? Just on IP500s? This is one of those kinds of problems that shakes my confidence in IPO...

Re: new IP500, 4.1(9), embedded voicemail, incoming calls route to an auto attendant. Extensions are 3xx. VM Pro knowledge but embedded newbie. During the embedded AA menu options greeting (1 for sales, 2 for support), I'd like the caller to simply be able to reach a known extension at any...