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We have a SIP trunk between the Telephone operator (O2 CZ) and our ASBCE. When the call gets out to certain numbers and this called party uses the 183 early media option, the calling person does not hear any ring tone and also no voice from the caller. I have made a few traces, where I can see...

Hello All Experts! :) I'm facing a strange issue within one of my customers environment. Avaya CM in version 6, IP Phones (mainly 1608 / 1616) Together with some ISDNs through G450 / G430 and even some G700 I guess and some SIP trunks. Its a financial institution so I can't be connected to...

Thats correct! And thank you for the hint! I guess its worth a try! regards Jou

I was thinking about the reserved agents, but that wouldn't solve our problem. I need to figure out a way how to monitor for call levels/queue time/queue occupancy and if that is getting too high, then to exclude at least one agent for Italian-Only, so he/she is always free in the time of high...

@ZeroZeroOne This is indeed true, but it will not ensure, that the Italian caller get someone within the target 20s, because in case of outage, there are 100's of percents increase in call volumes and all the agents will be most likely busy with English calls, because the percetage of English vs...

Hello experts! Just scratching my head about one task I was given by our worldwide customer and I'm looking for an easiest way to do it. Any suggestions would be greatly appreciated. Here is the background: Worldwide call center customer with hundreds of sites, a lot of agents and few call...

Hello guys Did you figured out what components are those missing ones in IIS? I'm about to install VMPro 10.1 and I'm failing to install it in my LAB with the same error. The customer will use OneX portal with VMPro. Does anyone know if we can go with the Custom/Compact install ? Will it work...

Hello all you techies out there! Not sure if this is the right forum, but seems close enough for me. I'm facing a very strange issue on one of the clients computer. Unfortunately the high manager's computer. [sad] It does not happen on other computers in the company, only his laptop. It only...

kyle555 We are now on 7.1 and this is still happening. [hourglass] Sure thing, I didn't mean to argue with you. Just mentioning its still there ;) regards Jou

Hi all Workaround found For some reason, the G450 Media gateway is not updating its ARP cache, when we swap the IP Phones. Thus the UDP/RTP packets are being lost / not coming to the right phone. Once we set up the cache to be flushed every X seconds, then we can swap the working phone for the...

Ok [thanks] Administrator / Administrator - that resolved my issue with logging back in. It asked straight away for new passwords, but then I logged in and all the settings and licences (I have only the DEMO license activated) are in tact. And next time I need to move IPO SE VM's between hosts...

Hi All The WEB manager login page displays: Login failed. Incorrect user name or password. System currently running in local authentication mode. janni78 - yes I can log in as ROOT. Can I do something about my logins there? I guess so, but I don't know how to :) ipohead - none of these...

You are right janni78. I'll ask over there. But when its already here in IP Office forum, what is the correct way of moving IPO SE VM's between hosts and why the moved VM does not allow me to log in? regards Jou

Hi folks! I have to move few AVAYA Servers (Virtualized on ESXi 5.5) from one physical ESXi host to another. Namely AESv6.3, WebLM v6.3 and WFO. Scenario: I have only IPO Server Edition 10.1 in my LAB. So I have tried to move the VM between the two ESXi hosts using the OVFTOOL from VMWare...

intrigrant can you please kindly point me to the right document ? Or at least explain why you think the previous answer is wrong? regards Jou

Hello Maybe a stupid question, but i would like to get my thoughts confirmed, because I have no place to LAB this out and had not found a relevant topic answering my question. Desired Scenario: Call center is reachable on single number. There are two groups of people. One is dedicated for...

Yes DAVIDPAYNE i tried that too. I hope I'll be able to get to the customer's site next week to capture the traces which will hopefully tell us more. regards Jou

Hi DAVIDPAYNE - yes there are other phones working OK - Yes they are on the same network 10.0.0.x /24 (the IPs are assigned manually) - Yes they are on the same VLAN (at least the phones are configured for the same) - I have even tried to assign the working phone's IP to the non working phone...

joe2938 - not yet. This is on my list together with wireshark trace.Once I get it, I can post it here. But I'm wondering why only this one phone does it and does it only at the customer premises, not in my lab. It needs to be some settings that I'm missing :( regards Jou

Hi I'm facing a strange issues here. First the story: Our customer bought two brand new IP phones Model 1616D02A-003. I have installed those phones to customer's premises. Both with the same static IP parameters (except for the phone's IP of course). Both phones have the same firmware loaded...