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Hi Chaps, Does anyone have the default logins for IPO WFO Select? Have searched all of the docs I can find. Maybe I am 'Man' looking, but am unable to find them. Thanks in advance.

Yep, I spoke to them and it did not seem to be very far up their 'to do' list. I had to roll my clients back to pre Maverick..

Thanks guys, but they are running 240 x 2030's, so cant upgrade the IPO. And I have created 9 custom reports, which re-writing in V5 would be very painful.

Hi All, Does anyone know where I can download CCC Version 4? I know it is old, but we have a client that still uses it... Cheers.

Hi All, Anyone upgraded their Mac to Mavaricks and found that their Softphone no longer connects?????? If anyone has a fix, please share.... Regards

Cheers

Thanks chaps. Do you know if the current 3701's will work on the latest base stations?

Hi All, We have a customer that is running an R3 Dect with one base station. They have requested us to add another base station. My disty says that we will need to rip and replace with R4...... Does anyone know how or where I would get a license for the current solution so that I can just add a...

Hi All, I have a site with an S8700 V2 and a MAPD card. I have been asked to verify the amount of TSAPI licenses.... I have spent the last 3 hours looking for the info, but have come up with nothing except upgrade to AES. Budget constraints will prevent this, so they are stuck with the MAPD...

Hi Chaps, Has anyone managed to get a USB cable working with the 3711 handsets? I have loaded the drivers and everytime I connect the handset to my PC, I get 'USB Device Not Recognised'..... Even on the handset when I key Menu *** 67#, I do not get the option to reset the device. Any would would...

Thanks montyzummer.

Hi Guys, Within one of my Vectors, I have an option that requires the caller to press 3 or 4. Option 4 will route the call to another external number. Option 3 will queue the call at a skill. If the call is not answered in 60 seconds, we offer the caller the option to leave a message by pressing...

Thanks very much.

Thanks for the feedback lads. Intigrant, do you know which Aura components are used to achieve this?

Hi Guys, Can anyone recommend a speech to text solution? I have a customer that would like to record the responses to a series of questions (Name, Address, Telephone number, etc), and have these emailed as text.

Hi Guys, Can anyone recommend a speech to text solution? I have a customer that would like to record the responses to a series of questions (Name, Address, Telephone number, etc), and have these emailed as text.

Hi Guys, Does anyone know any engineers that can work on IR 1.2? Ta. Support-UK.com Index, IP Office, ACM, UC, CC..

Hi Guys, We have an old CM version 2 with CMS. I have created a new VDN and Vectors which routes calls correctly. However, when we run VDN reports, the PCA value is always 0. There a lots of other VDN's working correctly. I have even created a new VDN and Vector, and still get the same result...

Hi Chaps, I am new to the Avaya IVR. We have version 5.2 (well the designer is anyway). I have a look through the docs and cannot seem to find out how you view the currents scripts that are on the system, and how you would associate the scripts with the initial VDN that was called. I am sure...

Hi AlexLD, Ip Address/ccrwebclient Support-UK.com Index, IP Office, ACM, UC, CC..