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Hi Guys, It has been a while since I posted on tektips. I have an issue with a G430 media gateway, where the chassis says Initializng only when the EM200 is connected to the G430 chassis. If we disconnect the Em200, our T1 comes up and syncs with the carrier. We have upgraded to firmware 36.15.0...

I have an issue using vm pro. We have the SIP trunks working fine however when the call covers to voicemail we see the following in the trace /25/13 9:26:51 AM-127ms Line = 17, Channel = 3, SIP Message = Response, Call Ref = 577, Direction = From Switch, From = number@10.251.0.74, To =...

Hi Guys, Its a while since i have configured an IP office. i have one small issue. When a call is made from the call log on the IP phone the area code is infrint of the seven digit number. how do I strip the area code and append 9 before the number, to dial from my call log?

Are you using Qsig trunks?

Hi Guys, I am planning an upgrade from CM 3 to CM 6.0. this is going to be done on new hardware since we wont be re using the old G700/S8300. my question is this; how would i take care of the translation files that were saved in CM 3 when installing them in CM6? i would also be doing an...

Had the same issue with the same load with one of my customers. uploaded to CM 5.2.1 and solved the problem

One thing you have to take into consideration are the phones that will arrive DOA. Are they any spares if this happens for a couple. We just sent back 4 9620's with problems ranging headset not working to handsfree not working.

Textron, I will bare this solution in mind also. this was the way we intended going towards. thanks a mil guys would run both options by the customer.

Thanks Mitch, They already have the TN2302 installed at site since they have some IP phones. this would be good news to them. Thanks again!!

I have a customer who has a definity G3csi running CM 2.1 They want to upgrade to CM6 (spending the least money of course)and want to know if they can still use their existing G3csi. My questions: Can the Definity G3csi register with Gateways such as a S8500 or S8800. Secondly can IPSIs be...

Is there a pre-upgrade file needed for S8300 servers running CM 4.0 to go to CM 5.2.1? Its an LSP and how do i preserve translations?

I recently loaded VPN firmware unto some 46xx phones, but now i want to load back the H.323 firmware. For some reason it just ignores the file server information and boots straight to the VPN firmware. Am i missing something? what can i do to allow it to install the H.323? thanks

I was working on an Intuity Audix R 1.1 recently and after a time zone change a reboot was required. I rebooted the server and the channels and boards were saying NONEX. Is there any way that this can be fixed or do i have to open a case with AVAYA ?

ok reset sys 4 finally worked :)

I have just installed CM 5.2.1 on an S8300/G700 acting as the main server. however i do not have the "add" command. i have issued a couple reset system 4 however i still do not have it. what can be the cause of this...can it be the license file?

Hi, I am having major problems configuring a SIP trunk in CM 5.2 using embedded SES. First of all the SIP server processes are up (reading 45/45), and my trunks as well (in service/idle), but i cannot make outgoing calls or i cannot call my SIP softphone from a H.323 phone. i have followed some...

Hi, I am getting intermittent busy tone when i make calls. When I run a list trace command i see a denial event:1183 being displayed. This basically means that the call has been rejected. Can anyone tell me why I would get this error and how can i resolve it? My research tells me that it is...

Thank you very much, one other question; what are zones comprised of in the PCM Paging system? this is an alternative we are thinking of going with.

Hi all, I have a client who wants to use group paging and page to multiple phones at one time. These phones are also in different paging groups. Can this be done and if so how can I go about doing it? If it cannot be done is there any other way we can page to multiple phones? Thanks.

ok, i have managed to login using #10 login access code 03 hunt group 1150 login id Now the problem is, it goes to "AUX" and we need to "Auto-in". the Auto-in button does not change the status. It goes into the hunt group but only stays in couple of seconds. (observed from "monitor BCMS...