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Have you tried with the latest version? 6.3.0.37 was just released 27AUG2013.

We haven't had any issues with the 100 or so 9608s we've upgraded to 6.0 sp4.1. I'm keeping my fingers crossed, but it looks like firmware 6.0 sp4.1 may finally be a good working firmware.

Regarding "It's never been a great idea to upgrade firmware over a WAN." I won't argue with that, but sometimes it's the best idea. Other times it's just the easiest idea. :) To give you one example, upgrading firmware on one file server vs. dozens or hundreds of file servers is certainly...

By SP4 do you mean 6.015b as described here: https://support.avaya.com/css/P8/documents/100134733 I haven't been able to get it downloaded from here: ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/96x1PatchesAndSoftware/R6.0xx/IPT96x1_R6.015b.zip Where did you get it?

Regarding "I find that I can only update one phone at a time over MPLS", in my experience it's not quite that bad. However they do impressively fail when you try to update too many phones at once. * The info below is based on what I saw during my last 9608 firmware upgrade over a private MPLS...

I started working with Avaya PBXs with the 5.2 release. I noticed in the release notes that double coverage didn't work until 5.2.1 SP3. I personally started using it in 5.2.1 SP4. Per the SP4 release notes (page 51 of the PDF) it states that it fixed this in SP3: The "Cvg Enabled for VDN...

FYI double coverage didn't work in CM 5.2.x until 5.2.1 SP3. I personally started using it in 5.2.1 SP4. Per the SP4 release notes (page 51 of the PDF) it states that it fixed this in SP3: The "Cvg Enabled for VDN Route-To Party?" feature on "Coverage-path" worked only for the first...

I don't think double coverage worked until 5.2.1 SP3. I personally started using it in 5.2.1 SP4. Per the SP4 release notes (page 51 of the PDF) it states that it fixed this in SP3: The "Cvg Enabled for VDN Route-To Party?" feature on "Coverage-path" worked only for the first "route-to" step...

I've got one system where when you have an active call and a new call comes in the new ringing call appearance is automatically selected. On all of my other systems your current active call appearance stays selected (highlighted). This sounds like a simple setting change, but I can't find any...